Product Support Coordinator

About Stronghouse  

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes.    

Role Description and Expectations  

Administrative & Customer Service Support 

• Answer and manage incoming phone calls 

• Provide customer service support and client communication 

• Handle lead intake and initial inquiry processing 

• Perform data entry and general office administrative tasks 

HOA Applications & Approvals 

• Process and manage HOA applications and approval submissions 

• Track status of applications and follow up as needed 

• Communicate with HOAs regarding requirements and approvals 

• Maintain documentation and compliance records 

Permitting Support (Backup Role) 

• Assist with permit applications and documentation 

• Communicate with building departments regarding permits 

• Support inspection scheduling and tracking 

• Maintain permitting records and status updates 

• Serve as backup support to the Permitting Coordinator as needed 

Scheduling Support (Cross-Training Role) 

• Provide scheduling assistance during peak workload periods 

• Serve as backup for scheduling coordination 

• Help ensure smooth workflow and prevent operational bottlenecks 

Marketing & Event Support 

• Represent the company at event shows and marketing initiatives 

• Support Stronghouse marketing efforts as needed 

• Provide customer engagement and lead generation support at events 

Operational Support & Growth Alignment 

• Cross-train across multiple departments to increase team flexibility 

• Provide additional coverage during team absences 

• Support anticipated company growth, expanded trades, and increased permitting needs 

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  • Contribute to long-term operational stability and scalability