Product Support Engineer

Delsys, a leader in advanced wearable device technology,
offers an exceptional career opportunity to join our client support team. This
new role will be crucial in providing technical support and assistance to our clients
and partners worldwide. This role is integral to our mission of improving
health outcomes by delivering cutting-edge solutions in movement sciences,
engineering and neurophysiology.

Key Responsibilities

As a Product Support Engineer, you will play a pivotal
role in our organization through the following responsibilities:

• Maintain
  individual ticket queue and serve as the primary point of contact for
  client communication
  
• Interpret
  time-series data to support clients
  
• Identify
  potential hardware issues raised by clients.
  
• Validate
  clients’ requests to license Delsys software.
  
• Provide
  comprehensive training for clients on Delsys hardware and software.
  
• Manage
  demo & loan stock, ensuring availability and functionality.
  
• Perform
  software and hardware testing to ensure optimal performance.
  
• Use
  technical knowledge to generate support guides and documents for customer
  consumption.
  

Requirements

Desired Experience and Skills

• Bachelor’s
  degree in Biomedical Engineering, Kinesiology, Exercise Science or a
  related field.
  
• Proven
  experience in a technical support role, preferably in the academic,
  healthcare or medical device industry.
  
• Strong
  analytical skills with the ability to interpret time-series data.
  
• Excellent
  communication and interpersonal skills.
  
• Excellent
  problem-solving & deduction skills
  
• Proficiency
  in providing software and hardware training.
  

Benefits