Product Support Engineer - Quality & Diagnostics

Diversified Services Network, Inc. (DSN) is seeking a full-time Quality Test Engineer- Quality & Diagnostics to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

This role offers field technical support and fleet management to maximize machine performance, equip dealers with essential tools like parts and service information for diagnosing, maintaining, and repairing equipment, and deliver round-the-clock technical support.

JOB RESPONSIBILITIES: 

• Investigating warranty and failure claims for quality opportunities, answering dealer technical service inquiries, collaborating with engineering departments across the company, internally reporting on product quality

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor's degree in computer science, software engineering or relevant field required and 5 years of relevant experience is required

REQUIRED SKILLS:

• Technical Skills
• Communications Skills
• Collaboration
• Microsoft Products, Multimeter, Oscilloscope, J1939 CAN Communication, Ethernet, Electrical Troubleshooting, Hydraulic Systems, Software Troubleshooting, Hall Effect Sensor, Pressure Transducers, Angle Sensors, Technical Writing, Data analysis, Six Sigma Methodologies, Scripting/Macros

SOFT SKILLS REQUIRED:

• Clear communication
• Friendly
• Empathetic,
• Self-motivated
• Persistence

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 70,000-81,000 per annual