Product Support Manager - REMOTE EST CONTRACT - Exciting Challenge

Our globally recognized end client is in need of a Product Support Manager to join their team for a 3-Month REMOTE CONTRACT opportunity. This position requires the ability to work first shift, Mon through Friday, and pays a RANGE of $25-35/hr W2.

*** All Applicants should have location clearly listed on resume. Applicants can be in ANY time zone but MUST be willing to work EST first shift to accommodate the business needs.***

What You Will Be Doing:

• Acting as the lead Tier 2 point of contact for support operations on the IT Governance and Strategy team, with responsibility over New Relic, Atlassian JIRA, Atlassian Confluence, and Atlassian Crowd, effectively managing in-take of Tier 1 requests from the ARC Help Desk and/or directly from end-users.
• Collaborating with team leads from other support organizations to improve or optimize coordination of support activities, including identifying opportunities for improving system integration, process integration and communication plans.

 
*This is NOT a complete list of responsibilities or requirements. Full client job description will be provided upon submittal to end client*

What You Need to Bring to the Table:

• Preferred, BA/BS in a relevant field or equivalent work experience REQUIRED.
• 2-3 years proven experience in product support roles, preferably in an enterprise corporate setting REQUIRED.
• Experience interacting with end-users in the context of support/service requests REQUIRED.
• Experience with EasyVista and/or Jira REQUIRED.
• Knowledge and experience with a support model that has Tier 1, Tier 2 and Tier 3 organizations REQUIRED.

What are you waiting for? Apply Now!

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Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.