Product Support - Process Support Specialist

Ziegler CAT has an opening for a full-time Product Support Process Administrator provides administrative and technical support for parts, service, and warranty operations. This role ensures compliance with product support policies, assists users with system-related issues, and supports process improvements across multiple platforms. The position requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

• Provide support to parts, service, and warranty operations personnel.

• Receive, investigate, and resolve all product support “help” calls promptly.

• Submit daily, weekly, and monthly reporting jobs and distribute output.

• Retrieve and analyze system data for various users to support decision-making.

• Create and maintain product support summaries and documentation.

• Maintain and update the SharePoint site for product support resources.

• Review and track project status; communicate updates to management.

• Deliver training in one-on-one, group, or virtual (Teams) settings on existing and new systems.

• Assist in system upgrade testing prior to production implementation.

• Develop and maintain documented procedures and processes for product support.

• Perform branch reviews and provide feedback for process improvements.

• Assist in developing and communicating new user procedures.

• Participate in new software and process rollouts.

• Collaborate effectively with team members and leadership.

• Complete special projects and other duties as assigned.

Qualifications:

• Associate degree required, bachelor’s degree preferred.

• 1–3 years of administrative or user support experience.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office and D365.

• Ability to thrive in a fast-paced work environment.

• Excellent organizational skills and attention to detail.

• Personal Attributes: Problem-solving, efficiency, planning and organization, teamwork, and adaptability.

Travel:

• Up to 10%.

Minimum Physical Requirements:

• Using hands, talking, hearing

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$26.85 to $32.21

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.