Product Support Representative

Monroe Tractor is a trusted and well-established leader in the construction and agricultural equipment industry, with over 70 years of experience providing unparalleled service to customers across the northeastern United States. Operating 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we take pride in delivering top-tier sales, service, and support to more than 15,000 hardworking customers. Since our founding in 1951, we’ve witnessed significant technological advancements that have revolutionized the industries we serve. However, our core values remain unchanged—we’re still a family-owned business committed to offering personalized, long-term relationships to our customers.

We are seeking a skilled and experienced Product Support Representative (PSR) in the heavy equipment industry. As a PSR, you will be responsible for building strong, lasting customer relationships while providing essential parts and service support to ensure that Monroe Tractor remains the go-to, one-stop solution for all equipment needs. You will work to support and enhance the customer experience, offering expert advice and ensuring high levels of satisfaction and loyalty.

Benefits

• Medical, Dental & Vision Insurance


• 401K Plan + Match


• Competitive Paid Time Off Policy


• Short/Long Term Disability


• Family-owned and operated


• Annual Reviews


• Generous Incentive Plans


• Frequent Industry Training

Qualifications

• Prior experience in the heavy equipment construction and/or agriculture industry


• Previous sales experience is required


• Strong independent work ethic


• Able to work within a team environment to achieve individual as well as branch goals


• Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers


• Clear and concise communications


• A strong sense of urgency, managing time well


• Proficient computer technology skills to utilize company-authorized software, internet, email, etc.

Responsibilities

• Assist customers by asking questions and listening carefully to their responses.


• Explain product performance, application, and benefits to customers.


• Resolve customer product issues.


• Address any customer complaints or concerns and come up with acceptable solutions.


• Successfully increase profit and productivity in parts and service market shares.

Pay: $50,000 - $55,000 base salary plus commission

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.