Product Support Representative

Position: Product Support Representative
Location: Earth City, Missouri
Classification: Full-Time
Reports To: Call Center Manager

Job Summary:

The Product Support Representative plays a crucial part in ensuring our customers
receive exceptional support and assistance with our range of LED lighting products.
This employee has excellent communication skills, a passion for delivering outstanding
customer service, and a desire to develop technical knowledge.

Responsibilities:

● Provide prompt and effective customer support via phone, email, and chat,
addressing inquiries related to LED lighting products.
● Assist customers with product selection, troubleshooting, and installation
guidance to ensure their satisfaction.
● Develop a deep understanding of our LED lighting product line to provide
accurate and insightful information to customers.
● Stay updated on industry trends and product advancements to effectively
address customer queries.
● Create and update product support documentation, FAQs, and troubleshooting
guides to assist customers.
● Collaborate with Web Content to ensure accurate and up-to-date product
information is available to customers.
● Provide feedback on common customer concerns to contribute to product
improvement initiatives.

Qualifications:

● Excellent communication skills, both written and verbal, with a passion for
delivering outstanding customer service
● Prior experience in a customer support role is preferred
● Ability to troubleshoot and solve problems effectively
● Desire to learn technical lighting and develop expertise in the field

● Experience with low voltage DC is a plus
● Detail-oriented and organized with strong multitasking abilities
● Team player with a positive and proactive attitude

Benefits:

● Medical, Dental, Vision, Life/AD&D, STD, Voluntary LTD, and Voluntary
Life/AD&D
● Flexible Spending Account (FSA)
● Paid Time Off, Paid Sick Time, Holidays, Jury Duty, and Bereavement
● Annual raise and bonus
● 401(k) retirement plan with 6% match
● Casual work environment