Product Support Representative

Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor of Commerce/Business Travel Percentage :

0%Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:

We are a Systems Administration team that sits within the Banking org of FIS. We analyze/research and validate BankCard parameter change requests received from clients in a timely and accurate manner in order to meet their business requirements and to ensure results satisfying the client’s expectations. Any errors can result in financial loss and potential system down time.

What you will be doing:

· Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

· Provide in-depth product support and researching client issues.

· May look at or debug code using such languages as COBOL, XML.

· Writes simple to moderately complex test plans and test cases to ensure changes that are made to the application meet client needs and maintain application integrity.

· May consult with senior peers on certain projects.

· Researches technical issues and documents resolution.

· Troubleshoot problems with equipment or software applications and recommend corrective action.

· Document customer information and recurring technical issues to support product quality programs and product development.

What you will need:

· 5+ years of experience in a similar role.

· SQL Server Skills Preferred

· Prior banking experience preferred

· Strong analytical, organizational and time management skills

· The ability to work independently

· You are an excellent communicator and strong problem-solver

Added bonus if you have:

· Knowledge of Fintech/Finance industry.

· Knowledge of FIS Products and services.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

· Opportunities to innovate in fintech

· Tools for personal and professional growth

· Inclusive and diverse work environment

· Resources to invest in your community

· Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $71,810.00 - $117,060.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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