Product Support Sales Representative - Southern Region

The Product Support Sales Representative is responsible for developing and maintaining strong relationships with both new and existing customers, particularly in support of the parts and service departments. This role reports directly to the Regional Operations Manager and will play a critical part in driving customer satisfaction and business growth.

WORKSHIFT
Monday – Friday, 7:00 AM – 5:00 PM

WHAT’S IN IT FOR YOU?

• Competitive salary

• Competitive health and benefit plan

• Competitive matched retirement savings program

• Opportunity to be part of a continuously growing organization that values Diversity and Inclusion

• Work with an industry leader in heavy equipment

• Company vehicle, fuel card & maintenance program

• Product Support Commission Program

• Professional growth and development opportunities, with access to training and resources to advance your career

KEY RESPONSIBILITIES

• Build and Maintain Relationships: Establish and nurture strong customer relationships to ensure loyalty and retention.

• Drive Revenue Growth: Focus on aftermarket sales to meet and exceed sales targets.

• Customer Equipment Inspections: Perform in-depth inspections to assess customer needs and provide tailored solutions.

• Product Training for Customers: Conduct product demonstrations and training to ensure customers fully understand product features and benefits.

• Provide Technical Support: Offer timely and effective technical support for customer inquiries, ensuring a high level of satisfaction.

• Utilize CRM Systems: Maintain accurate and up-to-date customer records using the company’s CRM system.

• Understanding and Meeting Customer Needs: Proactively identify customer challenges and offer solutions that align with their business objectives.

• Identify and Generate Leads: Source new business opportunities through networking, research, and referrals.

• Collaborate with Other Departments: Work closely with the parts, service, and sales teams to deliver comprehensive solutions to customers.

OUR IDEAL CANDIDATE HAS:

• 5-10 years of experience in the Heavy Equipment / Environmental Equipment Industry, with specific exposure to the sweeper, sewer, or environmental side of the business.

• Proven track record of generating profitable results at the branch level and strong understanding of product support practices, administrative processes, and financial management.

• Bachelor’s Degree in a business-related field, or equivalent experience in lieu of a degree.

• Extensive Product Knowledge and Expertise in heavy and environmental equipment, including knowledge of sweeper, sewer, and related environmental equipment.

• Strong Communication Skills, both verbal and written, with the ability to effectively engage with customers and internal teams.

• A valid driver’s license with a clean driving record.

• Excellent organizational and time management skills with the ability to handle multiple tasks and meet deadlines in a fast-paced environment.

• Ability to work independently and make sound, ethical decisions while managing customer assignments and time effectively.

• Team-Oriented: A collaborative mindset with the ability to work effectively with various departments to meet customer needs.

• A strong customer-first attitude with the ability to provide exceptional service in all interactions.
   

Chadwick-BaRoss, Inc. and Thompsonrolec Enterprises is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.