Product Support Specialist

Description

Roxtec Inc. (www.roxtec.com) is the world’s largest manufacturer of module-based cable and pipe seals. A market leader in creativity and design, Roxtec manufactures complete sealing solutions for cable and pipe penetrations, which raise the quality, safety and flexibility in working environments. Founded in 1990, Roxtec has become one of the most rapidly growing companies of its kind, averaging 30% annual growth over the past 10 years. 

Position: Product Support Specialist

Segment: Power & Infrastructure

Focus Areas: Power, Data Centers, Telecom, Advanced Facilities (Pharmaceuticals/ Semi-conductors), Rail Infrastructure, Heavy Vehicles, and Process Industries (mining, green, hydrogen)

Job Summary 

We are currently seeking a Product Support Specialist to work alongside our Segment Teams to provide a wide range of services to our customers (both internal and external) by assisting them with product questions, selection, maintenance, quotation, installation, training, availability, and ordering of Roxtec products and components.  This hybrid position is base out of Tulsa, OK and reports to the Sales Support Manager.

Essential Job Functions  

• Provide technical support for engineered products and their applications.
• Demonstrate a broad scope of product knowledge to ensure appropriate technical solution is applied accurately.
• Make Product recommendations based on customer application requirements.
• Review and confirm customer provided specifications to ensure best product fit for application.
• Consult with new customers in business development industries to establish industry requirements and determine best product fit
• Work with design and engineering to create custom solutions to resolve complex technical issues that fall outside the scope of standard products.
• Work in conjunction with sales to ensure best possible service: right product, on time, on budget, installed correctly.
• Develop and maintain strong customer relationships across the sales pyramid and at every point of the sales process.
• Manage CRM and ERP systems to execute inquiries for RFQ’s, products sourcing, services and solutions, price discrepancies, order tracking and delivery schedules.
• Proactively communicate customer needs across departments to ensure positive customer relations are maintained
• Attend training, sales meetings, site visits, and trade shows as necessary – 10-15% overnight travel annually 
• Other duties as assigned

Requirements

Requirements 

• Strong written and verbal communication skills
• Negotiation and conflict management skills together with demonstrated experience troubleshooting and problem-solving.
• Intermediate level of computer skills in Microsoft suite of products, including, Word, Excel, PowerPoint, and Outlook
• Self-starter with strong organizational skills and attention to detail
• 1-3 years inside sales or customer service experience

Education and Experience

• High school degree or equivalent
• Strong mathematical/ technical/ mechanical aptitude

Physical Requirements

• Required to wear PPE as needed

Physical Demands (reasonable accommodations may be made, if necessary):

Physical Abilities

• Stand - Frequently
• Walk - Frequently
• Sit - Continuously
• Climb – N/A
• Crawl - N/A
• Squat or Kneel - Occasionally
• Bend - Occasionally
• Fine Manipulation - Occasionally
• Reach Outward - Occasionally
• Reach Above Shoulder - Occasionally
• Drive - Occasionally

Lift /Carry

10 lbs or less - Occasionally

11-20 lbs - Occasionally

21-50 lbs - Occasionally

over 50 lbs - N/A

Push / Pull

10 lbs or less - Occasionally

10-20 lbs - Occasionally

20-50 lbs - Occasionally

Over 50 lbs - N/A

N/A (Not Applicable) - Activity is not applicable to this occupation

Occasionally - Occupation requires this activity up to 33% of the time (.25 - 2.5 hrs/day)

Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Benefits

In addition to our competitive compensation package, Roxtec offers the following benefits:

• 401(k) with Company Contribution – Includes immediate vesting
• Comprehensive Health Coverage – Medical, Dental, and Vision Insurance
• Income Protection – Short-Term Disability (STD) and Long-Term Disability (LTD
• Life Insurance – Company-paid coverage for added peace of mind
• Paid holidays, vacation, personal days, and wellness hours based on position
• Career development opportunities
• Education and tuition reimbursement programs available
• Flexible or hybrid schedules based on position

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Roxtec is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, military/veteran status or other characteristics protected by law.