Product Support Specialist

Description

Roers Companies is seeking a detail-oriented and proactive Property Support Specialist (PSS) In Plymouth, MN to support day-to-day operational tasks across our residential property portfolio.  Availability to work at property sites in Minneapolis area from time-to-time for move-in days.

About Us

Roers Companies is a 2024 USA Today Top Workplace and an emerging national leader in multifamily real estate investment, development, construction, and property management. Headquartered in Plymouth, Minnesota, we’re on a mission to elevate multifamily housing by developing and operating market-rate and affordable apartments in growing neighborhoods. Since our founding in 2012, Roers Cos. has developed nearly $3 billion in real estate, representing more than 12,000 homes across the Midwest, Mountain Southwest, and Sunbelt regions. Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.

About You

You’re passionate about your work and driven to achieve ambitious goals. You step up when the team needs an extra hand and aren’t afraid to ask for help when you need it. You make smart decisions because you get the big picture and ace the little details. In other words, you share our corporate values — passion, work ethic, teamwork, integrity, and ownership mindset.

Responsibilities

As a Product Support Specialist you will ensure smooth back-office processes and administrative efficiency while reinforcing the success of our on-site teams. 

• Lease Administration: Manage the lease renewal process and ensure timely completion and documentation.
• Delinquency Management: Track and communicate with delinquent residents; prepare and send notices.
• Document Preparation: Generate and maintain legal notices, memos, and resident communications.
• Accounts Payable & Deposit Accounting: Process invoices and security deposit refunds/charges accurately and in compliance with company policy.
• Eviction Support: Prepare and file eviction documents; liaise with legal teams and Property Managers.
• Compliance & Record-Keeping: Ensure records are accurate, organized, and compliant with legal and company standards.
• Reporting: Generate regular reports on renewals, delinquencies, financials, and occupancy metrics.
• Administrative Support: Provide general administrative assistance to Property Managers and support internal team communication.
• Customer Service: Assist with resident inquiries and provide top-tier service in alignment with our mission.
• Occasional On-Site Support: Attend property visits as needed to support training, inspections, or major transitions.
• Job duties may vary or be added as needed.

Requirements

• High School Diploma or GED
• Yardi preferred experience.
• CRM system experience preferred.
• 1+ years’ leasing or Assistant Property Manager experience.
• Strong critical thinking/problem solving skills.
• Computer skills: Microsoft Word & Excel, knowledge of internet, email and social media as it pertains to marketing the property.
• Exceptional oral and written communication skills and ability to interact with a wide range of people.
• Experience with marketing and leasing initiatives for new development preferred (for lease up).
• Must be organized, detail oriented and have good time management skills.
• Ability to work a flexible schedule, understanding that your scheduled workdays may vary according to staffing needs and property performance.
• Entrepreneurial mindset – loves to be challenged, determined to win, puts clients and teammates first, collaborative, inquisitive, self-motivated, and operates on trust (not fear).
• High integrity – trusted, direct, truthful. Embodies confidence and admits mistakes.
• Ability to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including up to 4 flights of stairs, to complete physical inspections, deliver resident communications, show apartment and drive a vehicle to visit area businesses for outreach marketing.
• Maintain neat, well-groomed, professional appearance.

Compensation and Benefits:

Compensation is determined by several factors that vary depending on the position, including the individual’s experience, skills, and the knowledge they bring to the specific role.

Roers offers a comprehensive benefits & perks package to full-time employees which may include:

• Health Plans - Medical, dental, vision, FSA, and HSA

• Family Leave - Paid birth & bonding leave

• Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability

• Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance

• 401(K) - 3% company match, 100% vested after 2 years of employment

• Competitive PTO - 3 weeks of PTO with immediate accrual, 7 paid holidays, 1 floating holiday, your birthday, and bereavement

• Health and Wellness - fitness membership reimbursement program

• Free stays in Roers’ properties guest suites

• Rent Discount - 20% discount for employees living in Roers Companies properties

• Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment

• Charitable Match Program – Roers matches employee donations to charitable organizations

• Annual Company Conference

• Professional Development Opportunities

• Employee Assistance Programs

Pay Range:

$45,800 up to midpoint of $60,320

Roers Companies is focused on building a workforce that is diverse and inclusive. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Candidates will be required to pass a criminal background check, motor vehicle report, and drug test.

In order to be considered for this position, applicants must complete a survey at this link:

https://go.cultureindex.com/s/83Iy24550b

#RoersCompaniesCareers