Product Support Specialist

We are seeking a customer-focused Product Support Specialist to provide high-quality technical and product support to users across the United States. This fully remote role involves troubleshooting issues, guiding customers on product usage, and collaborating with internal teams to ensure timely resolution and an excellent customer experience.

Key Responsibilities

Respond to customer inquiries via email, chat, and ticketing systems

Troubleshoot product, technical, and account-related issues

Document issues, solutions, and customer interactions accurately

Escalate complex cases to engineering or product teams when necessary

Provide clear guidance on product features, updates, and best practices

Identify recurring issues and recommend product or process improvements

Qualifications

Must be located in the United States

Prior experience in product support, technical support, or customer service

Strong communication and problem-solving skills

Familiarity with support tools (e.g., Zendesk, Freshdesk, Jira, or similar)

Ability to work independently in a remote environment

What We Offer

Competitive compensation

Fully remote work opportunity

Training and growth opportunities

Supportive, collaborative team environment