Product Support Specialist

Position Overview

The Product Support Specialist supports sales strategy execution by maintaining strong relationships with assigned customers, identifying needs, and providing appropriate product solutions. This role also contributes to HMC’s commitment to superior products and services through technical, mechanical, engineering, and maintenance support.

Responsibilities

• Support existing accounts and assist with new business development


• Process RFQs, prepare quotes, and coordinate order fulfillment


• Identify customer needs and provide solution-based recommendations


• Participate in customer meetings and technical discussions


• Maintain accurate sales activity and opportunity reporting

• Assist with gearbox repair, diagnostics, and reverse engineering projects


• Support field service activities and inspections


• Operate measurement and inspection equipment


• Perform vibration analysis and basic mechanical troubleshooting


• Follow preventive maintenance and safety procedures

Qualifications

• Mechanical aptitude and technical understanding


• Strong communication and organizational skills


• Ability to balance sales support with hands-on mechanical tasks


• Industrial equipment or gear system experience preferred