Product Support Specialist - Architectural Signage & Washroom Systems

Company Overview: 
Inpro is a leading manufacturer and global provider of high-performance, design-forward architectural products for commercial buildings. We are committed to delivering high-quality, stylish, and functional products that enhance commercial spaces. We are seeking a Product Support Specialist for our Endurant, Washroom Systems, and Signscape, Architectural Signage divisions to handle the daily sales and customer service support functions for our product team. 

Job Summary: 
The Product Support Specialist is a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert. This role requires an organized, detail-oriented individual with a collaborative mindset, and an interest in learning more about product management. 

Key Responsibilities:  

• Sales Support: Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers. 


• Order Entry Support: Create custom part numbers for the sales and customer service teams. 


• Customer Support: Verify dimensions on customer supplied order forms and send to vendors for quotes. 


• Product Development: Enter purchase orders and requests for new product samples and materials. 


• Cross-Functional Collaboration: Provide product data and information upon request and help product managers develop internal product information resources. 

Qualifications:  

• 2-year technical degree or 1-3 years relevant work experience. 


• Ability to make good decisions, prioritize tasks and follow through to completion. 


• Ability to work well under pressure and meet deadlines. 


• Working knowledge of office equipment and software applications. 


• Willingness to learn and grow your career. 

Preferred Skills:  

• Experience with B2B products in a manufacturing setting.  


• Knowledge of commercial and healthcare design trends.  


• Passion for commercial design trends and understanding market needs. 

 Why Join Us?  

• Be part of a growing company with a passion for innovation and quality.  


• Collaborate with a talented team in a dynamic, creative environment.  


• Competitive salary, benefits, and opportunities for professional growth.  


• Make a tangible impact on products that enhance commercial interiors. 

Benefits:

• Health insurance


• Dental insurance


• Generous employer 401k contributions


• Flexible spending account


• Tuition reimbursement


• Generous paid time off


• Employee assistance program


• Vision insurance


• Employee discount


• Life insurance


• Referral program