Product Support Specialist - Middleware

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Position Purpose:

We are seeking a highly skilled Middleware Support Specialist to join our team. The ideal candidate will be responsible for managing and supporting various middleware technologies, ensuring efficient and reliable execution of business processes and IT operations. This role involves working with IBM Workload Automation, AMQ (Apache ActiveMQ), IBM MQ (WebSphere MQ), and other related tools and applications. 
 

Key Responsibilities:

• IBM Workload Automation (IWA/Grid): 

  • Job Scheduling and Orchestration 

  • Cross-Platform Support 

  • Workflow Automation 

  • Event-Driven Automation 

  • Resource Optimization 

  • Integration with Enterprise Applications 

  • Monitoring and Reporting 

  • Scalability and Flexibility 

  • Ensure IWA Infrastructure is correct and running 

  • Ensure Server Pre/Post Patching and validations are completed in Non-Production & Production 

  • Ensure Servers are linked to the Domain Managers 

  • Ensure Server Load is under threshold 

  • Ensure all JVMs are running 

  • Manage Log File sizes 

  • Enable/Disable Log level changes 

  Messaging: 

  AMQ (Store & Corporate Environment): 

  • Queue Monitoring 

  • Message reprocessing 

  • Patching support 

  • Broker, Camel Down infrastructure support 

  • Reprocess Error and DLQ messages 

  • Dashboard monitoring 

  WMQ – WebSphere MQ/IBM MQ (Corporate Environment): 

  • Manage Queue Managers 

  • Provide Patching Support 

  •  Reprocessing Error and DLQ messages 

  • Monitor Dashboard (Insight and Pulse) 

  • Utilize Tools: Webconsole, MQMon, MessageMover, Insight Dashboard, Pulse, QueueView, Qinventory, MyOps Dashboard 

  ITX - IBM Transformation eXtender/EAI - Enterprise Application Integration: 

  • Ensure the infrastructure is running, reprocess PO/BOL/ASN and validations of transfer completed. 

  • Provide operation support including restarting ports, port bounces, and monitoring dashboards (Insight). 

  • Ensure Pre and Post Patching is completed 

  • Ensure Infrastructure and transfers are occurring. 

  • Tools: Looker and Insight 

  Bizlink: 

  • Failed Transfer Operations support 

  • Locate Files 

  • Manual Poll/Cancel transfers 

  GSCDI – Global Supply Chain Data Integration: 

  • Failed Job reprocessing 

  • Investigate and Remediate Data Rejection (e.g., POs/ASN/BON) 

  • Missing Files/Data 

  • Types of Data: Adjustments, Shipment, Receipts, Advance Shipment Notice (ASN), Inventory, Purchase Order (PO) 

  • Tools: Abinitio, TWS, Linux, Oracle, DB2 

  Printer Management: 

  • Store 

  • DC 

  Qualifications: 

  • Bachelor's degree in Computer Science, Information Technology, or related field. 

  • Proven experience in middleware support and management. 

  • Strong knowledge of IBM Workload Automation, AMQ, IBM MQ, and related tools. 

  • Excellent problem-solving skills and attention to detail. 

  • Ability to work collaboratively with cross-functional teams. 

  • Strong communication skills. 

  • Must be legally permitted to work in the United States. 

  Preferred Skills: 

  • Experience with Linux/BSD, Oracle, DB2, and other related technologies. 

  • Familiarity with enterprise applications and integration. 

  • Experience in PowerShell, Bash, Linux command, Java, or Github.  

  • Knowledge of monitoring and reporting tools. 

  • Strong communication and interpersonal skills. 

  • Professional technical communication and technical writing to increase Knowledge Base Articles 

Direct Manager/Direct Reports:

• Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 1

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique
• needs of different audiences
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Resourcefulness: Securing and deploying resources effectively and efficiently
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: