The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.
PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES
- Troubleshoot and repair product returned via RMA.
- Recover/restore client data.
- Interact with Engineering and Product Development as requested, reporting on recurring product issues.
- Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters.
KNOWLEDGE AND SKILL REQUIREMENTS
- Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus!
- The ability to write code for data recovery and understanding Linux are both a major plus!
- Familiar with Mac OS as well as Windows PC (Linux a plus!). IT experience a major plus.
- Detail-oriented and ability to follow guidelines and instructions.
- Ability to multi-task and work with minimum supervision.
- Problem solving skills as well as an ability to prioritize work demands.
- Two years of college or equivalent post-high school computer education.
- Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
- The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus!).
Our History
Twenty nine years may not seem like a long time, but for a digital data storage company it's a significant achievement. When technologies come and go almost as fast as the businesses that provide them, nearly three decades is something to be proud of.
At Glyph, we honor our past — but we've built our reputation by looking to the future. Our uncompromising focus on simple elegance and rock-solid reliability for the most demanding workflows has won the hard-earned respect of professional content creators around the world. And we keep that respect with our service and support, as well as the best warranty in the business.
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