Product Support Technician

Position Summary / Essential Functions:

• Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers


• Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.


• Understands electrical drawings and schematics


• Communicate with general contractors, designers and architects


• Work with Engineering to develop installation solutions


• Performs other duties as required

Knowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required:

• Working knowledge of Microsoft Office 


• Quantitative skills and mechanical aptitude


• Personal accountability for department/company improvement


• Excellent verbal and written communication skills


• Ability to interact with other departments


• Good organizational skills


• Strong problem solving and decision making skills

Core Values

• Deliver Service


• Be Positive


• Embrace Family


• Be a Team Player


• Show Integrity


• Have Grit

Job Type: Full-time / Hourly

Pay: $22.00 - $30.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Benefits:

• 401(k) with company match


• Dental insurance


• Health insurance


• Vision insurance


• Health Savings Account (HSA)


• Voluntary Life Insurance


• Employee Assistance Program


• Wellness Program


• Paid holidays


• Paid time off