Product Training Specialist

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO is hiring a new Product Training Specialist!  This position is responsible for developing and delivering engaging training programs covering our lineup of innovative 2-stroke, 4-stroke, and battery outdoor power equipment. These programs will be used in the training of ECHO personnel, distributors, and dealers in North and South American markets. Depending on the content and location of the students, training may be in-person or previously prepared and posted online. There is a 25% travel requirement for this role.

The salary range for this position is $70,000-$75,000 based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays


• Extremely affordable medical, dental, and vision insurance


• Paid time off 


• Yearly bonus potential


• 5% 401K match


• Tuition reimbursement

Duties/Responsibilities: 

• Create comprehensive training programs that highlight product applications, features, benefits, and technical aspects of the complete ECHO/Shindaiwa product line including competitive comparisons.


• Deliver training to ECHO employees, distributors, dealers, and end users.


• Support planning and execution of the annual North and South American Service Managers Conference.


• Provide distributors with the materials and programs needed to effectively train the dealer network.


• Collaborate with YBK/ECHO engineering teams and external product engineering groups to stay informed on new product technologies and incorporate this knowledge into training content.


• Develop new product training programs focused on applications, features, benefits, and technical details.


• Create and deliver training for National End‑User Accounts and commercial landscapers, emphasizing product application, safety, and commercial maintenance. 


• Produce and execute technical training programs for national retailer service networks.


• Build, implement, and maintain online training content for the ECHO Academy.


• Maintain a library of training resources such as videos, PowerPoints, and other reference materials for company-wide use.


• Work with ECHO’s Video Developer Specialist to create training videos that enhance learning.


• Develop safety training videos using content from Technical Publications safety manuals.


• Research and implement new training methods, including animation, web‑based learning, hands‑on sessions, and learning management tools.


• Participate in a collaborative team environment and both provide and receive constructive feedback.

Job Experience/Skills: 

• Minimum of 5 years in a service, engineering, or training environment.


• Strong technical knowledge of handheld, air‑cooled 2‑stroke engines or DC electric motors preferred.


• Excellent technical problem‑solving abilities and a positive attitude.


• Strong verbal communication and presentation skills across all organizational levels.


• Proficiency in Windows and PowerPoint required.


• Photography or video editing skills are a significant plus.


• Teaching or training experience is strongly preferred.


• Bilingual (Spanish) skills are a plus.


• Experience with Articulate 360 is a plus.

Education:  Bachelor’s degree in a technical field preferred; equivalent experience may be considered in place of a degree.

Travel:  Up to 25%

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.