Production Assistant - Call Center ( Monday to Friday 6:30am to 3:30pm)

Description

• Provides DL-Admin support such as but not limited to ship date verification and scheduling, case scanning, task crediting, work orders/product codes updating, and department coordination. 
• Evaluates cases to ensure all Company quality standards are met.
• Assists management and production in all company initiatives implemented. 
• Loads and organizes case distribution carts according to established guidelines.
• Monitors case flow for rush cases; distributes rush cases promptly to prevent production delays and ensure efficient workflow.
• Routes cases to correct department based on production criteria.
• Monitors delayed cases; updates ship dates.
• Ensures communication regarding production updates between working shifts are clear, concise, and open.
• Utilizes GO Location Scan to keep track of case location and status on production floor. 

• Ensures high productivity by problem solving and coordinating with production to meet turnaround time schedule.
• Tracks and collects evaluation case data to create reports.

• Performs other related duties and projects as business needs require at direction of management. 

• High School Diploma or equivalent.
• Minimum (1) year of dental production experience.

• None. 

Pay Range: $18.00/hr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.