Production Assistant / Customer Service Representative

We are looking for a dedicated print production assistant and customer service representative with great communication skills who loves working with people.   The print production assistant is able to work in a fast-paced environment both efficiently and independently. This individual is a self starter and has an eye for detail as well as the ability to solve problems quickly. The print production assistant has organizational skills as well as written and verbal communication skills. This person possesses the time management skills required to meet deadlines and is a team player. Responsibilities include, but are not limited to, assisting in creation of promotional print materials from conception to post production, modification of existing designs in Adobe Creative Suite, print production using EFI Fiery Impose, finishing and packaging, as well as other projects assigned. Print Production Assistant will create production workflows, conduct quality control, and keep inventory of stocked paper and packaging materials.

Duties and responsibilities include, but not limited to:

• Prepare orders for printing


• Workflow management, printing, finishing, packaging and quality control of orders


• Understanding of all design and print services 


• Helping customers, both in person and on the phone.  

Knowledge and Skills:

• Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc)


• Spreadsheets (Microsoft Excel, Google Sheets)


• Word processing (Microsoft Word, Google Docs)


• Strong background with Windows operating systems


• Some knowledge of IOS


• Knowledge of EFI Fiery and EFI Fiery Impose preferred


• Exceptional customer service skills


• Ability to translate client requirements into final products and services


• Strong verbal and written communication skills


• Keen attention to detail


• Outstanding time management and organizational skills


• Multitasking – must have the ability to simultaneously process multiple tasks


• High school diploma or equivalent required


• Previous work experience in a print shop or print environment and knowledge of operating different types of printers preferred

Travel: Some local travel is required.

Physical Requirements/Work Environment

• Must be able to stand and sit for extended periods of time


• Must be able to lift at least 50 pounds


• Must be able to communicate clearly with customers by phone, by email, and in-person

Salary: $18-$20/hourly based on qualifications