Production Operations / Reliability Engineer

In This Role

In this role, you will support the reliability, stability, and live operations of a new device and software platform during internal testing and self-host programs. You will focus on monitoring system health through telemetry, investigating live issues, supporting software releases, and validating prototype devices in production-like environments.

This is a hands-on, engineering-oriented operations role where you will work closely with software engineers, QA, infrastructure, and product partners to ensure operational readiness and service stability. You will independently manage day-to-day monitoring, triage incidents, support release validation, and provide clear, actionable insights to improve system reliability and product readiness.

Responsibilities

Live Monitoring & Telemetry

• Monitor telemetry, dashboards, logs, alerts, and metrics to assess the health of services, applications, and prototype devices.


• Identify anomalies, failures, and performance degradation across software and device environments.


• Analyze real-time and historical data to diagnose issues and surface reliability risks.


• Triage operational issues and communicate findings clearly to engineering and product teams.


• Recommend improvements to monitoring coverage, alert quality, and operational visibility.

Release & Operations Support

• Support software releases by validating deployments and monitoring post-release system stability.


• Track service and device health during rollouts, updates, and release validation periods.


• Investigate and assist in resolving live issues impacting internal users or device readiness.


• Partner with engineering teams on mitigations, fixes, rollbacks, and follow-up validation.


• Document release observations, risks, and stability assessments.

Incident Response & Reliability

• Support incident response by gathering logs, diagnostics, and impact data.


• Summarize incidents, suspected root causes, and mitigation progress.


• Participate in post-incident reviews and document lessons learned.


• Maintain records of incidents, recurring issues, and known reliability risks.


• Identify opportunities to reduce operational toil through documentation or process improvements.

On-Site Hardware & Environment Support

• Perform in-person troubleshooting for prototype devices and self-hosted systems when needed.


• Assist with device configuration, deployment, validation, and health checks.


• Run smoke tests and readiness checks to confirm system and device stability.


• Document hardware configurations, operational procedures, and environment setup.

Collaboration & Communication

• Work cross-functionally with software engineering, QA, infrastructure, and product teams.


• Communicate system health, risks, and technical findings clearly and concisely.


• Provide regular status updates, health summaries, and operational reports.


• Operate independently while escalating issues appropriately when deeper engineering support is required.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.


• 5–7+ years of experience in software engineering, DevOps, SRE, production engineering, service operations, or infrastructure roles.


• Experience monitoring live systems using telemetry, logs, metrics, dashboards, and alerting tools.


• Strong troubleshooting skills across software, services, and device environments.


• Experience supporting software releases, deployments, and post-release validation.


• Ability to independently investigate technical issues and clearly communicate findings.


• Experience documenting incidents, operational procedures, and troubleshooting steps.


• Familiarity with CI/CD pipelines, release workflows, and incident response practices.


• Strong problem-solving skills and ability to work independently in a fast-paced environment.

Preferred Qualifications

• Experience working with mobile operating systems (Android strongly preferred).


• Experience supporting prototype devices, hardware/software integration, or lab-based environments.


• Familiarity with hybrid, cloud, or on-prem infrastructure monitoring.


• Hands-on experience gathering device logs and performing in-person troubleshooting.


• Experience improving operational processes, alerting quality, or monitoring coverage.


• Background supporting internal self-host programs or early-stage product releases.