Production Planning Administrator

Who We Are:

Go! Retail Group, based in Austin, Texas, is a national specialty retailer and the parent company of several iconic retail brands, including Go! Toys, Toys“R”Us, Babies“R”Us, Disney Store Limited- Time Shops, Attic Salt, Wonder World, Calendars.com, LANG and other global brands. 

We are the world’s largest operator of holiday pop-up stores, operating hundreds of locations in malls, outlets, shopping centers, and lifestyle centers throughout the United States.

Our Values:

We are a family-owned business and believe in operating responsibly and with heart. Our values are the foundation to our business.

• Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
• Integrity and transparency: How we show up in everything we do matters to us.
• Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
• Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.

Overview:

The Production Planning Administrator will be responsible for assisting with store fixture orders, external requests from field, layout postings & assistant to the Director of Retail Production Planning.  

Essential Functions:

• Assist and support the Director of Fixture Planning & Production with daily administrative functions
• Assist the Fixture Planning Administrator with communicating with our fixture warehouse management throughout season to gauge their production needs and resolve any fixture issues that they encounter  
• Storefront signs install and removals 
• Create fixture pick orders upon request
• Assist with store setup questions and offer solutions using assembly instructions and store layouts
• Make outbound calls to return voicemails and follow up with operator/manager fixture issues
• Ensure that all ACTS requests are addressed
• Handle work orders and repairs for stores 
• Assist in operator relationship management
• Maintain files and records with effective filing systems
• Follow office/department workflow procedures to ensure maximum efficiency
• Site Inspections - Survey opening stores to gauge service levels and resolve issues  
• Support team with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, etc.)
• Work with operators to resolve fixture or build issues
• Field visits to assist with store builds
• Showroom builds as needed

Qualifications/Basic Job Requirements:

• Proven experience as office coordinator or in a similar role
• Experience in customer service will be a plus
• Outstanding knowledge & proficiency of Excel & Word
• Working knowledge of office equipment 
• Excellent communication and interpersonal skills
• Organized with the ability to prioritize and multi-task
• Reliable with patience and professionalism
• Excellent time management skills
• Ability to work 45 hours per week, 8am-6pm Monday-Friday

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.