Production Supervisor F/T

Description

Hourly Pay Range: $17.72 - $23.74

This position pays: $18.50/Hour

Why Work for Goodwill Southern New England?!

• Referral bonuses
• Retirement plan contributions
• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

SUMMARY

Under general supervision of the Store Manager and/or the Retail Management Team, the Production Manager is responsible for the overall management and direction of the production process, along with leadership of the Production Team members, in accordance with all policies and procedures. The Production Manager has direct responsibility for the Production area as well as specific departments, as assigned, spanning both the Production room and / or sales floor. Ensure the Store puts out the right items at the right price and at the right time through accurate pricing, full merchandise utilization, seasonal stock, efficient workflow and productive work pace. The Production Manager’s supervision takes the form of quality control checking and side-by-side involvement in the work to observe, assess, coach, and counsel performance, as well as to set the pace of work. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Production:

• Oversee the proper handling and processing of incoming and outgoing donations and related materials: on-site donations; merchandise received from donation centers and/or other stores; processed goods; outlet goods; and waste.
• Plan, schedule, assign and direct work of the Production area team, making adjustments as needed, to achieve sales, service, production, labor efficiency, and profit objectives.
• Manage production workflow efficiencies, standards and organization.
• Ensure that the backroom is organized properly for maximum efficiency, i.e., Kaizen and/or Toyota system.
• Ensure that donations are properly sorted, and that all items intended for E-Commerce are properly identified & secured. 
• Oversee quality control checks throughout all production stages: during production, prior to rolling on to the floor.
• Ensure that daily, weekly and monthly Production goals are met. Utilize the Production Board and inform team members of areas that need to be focused on to meet Production standards.
• Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements.

Customer/Donor Service:

• Receive and respond to customer/donor questions, requests and feedback.
• Provide superior customer service to all donors and external stakeholders. Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members.
• Actively engage with the customer/donor by seeking first hand feedback to make improvements to all aspects of the shopping and donor experience. Assist donors per Company standards. 
• Ensure the proper management of supported employment work crews and community service workers assigned to the store, as assigned or as directed.

Store Performance:

• Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitor and set the pace of work.
• Understand company objectives, local market potential and have the ability to analyze and act on key metrics, observation and information.
• Inspect sales floor for shop-ability and ensure a positive customer/donor experience at all points of interaction.
• Prioritize and direct team member activity. 

SPECIAL REQUIREMENTS: Will typically be required to work regular weekend (i.e. Saturday, Sunday), evening and holiday hours customary to the retail trade.

SAFETY, SECURITY AND LOSS PREVENTION

• Protect company assets and information by ensuring their safe handling, security and integrity.
• Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Conduct three times daily trash audit and outlet audit to ensure we are being the very best stewards of our donations. 
• Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place. Become a member of the Safety Committee and work in conjunction with Store Safety Ambassadors.
• Ensure store and surrounding premises are kept clean and free of safety hazards and that safety, health and emergency procedures are understood and followed by all store employees.
• In the absence of the Store Manager, oversees the Store and team in accordance with all policies and , procedures. This includes implementing and administering company programs, policies, and procedures. Makes decisions and takes reasonable action in the absence of the Store Manager. Performs any other task, function or responsibility as instructed by their immediate supervisor and/or Retail Mnager of the Company. 
• Ensure that designated staging area is utilized for "Z" racks that are filled with merchandise to be hung on the sales floor. Ensure that empty "Z" racks are removed from the sales floor immediately. Keep all aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation. Instruct staff to keep the sales floor free of hangers and other trip hazards. Secure sharp objects such as knives in a secured area for display. Ensure that breakable objects are handled carefully and are properly displayed. 
• Ensure that an adequate supply of protective gloves are available for employees to use when sorting donations and handling potentially hazardous materials. 
• Ensure that ice melt is spread on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as necessary. 
• Prepare and submit work orders, as necessary, particularly to address immediate safety concerns. 
• Ensure that all suspicions or allegations of fraud are reported and investigated accurately and in a timely manner. 
• Ensure proper operation of security and safety systems, including but not limited to, proper maintenance and use of door locks, alarms, safe, fire extinguishers and office door.
• Ensure timely completion of incident reports/1st Report of Injury.
• Ensure that shipping and handling of donated product follows established protocols including proper loading/unloading of trucks, use of seals and documentation on intra-office shipping memos for internal transfer of goods. Oversee certification process for Big Joe, baler and Lock-Out/Tag Out (LOTO). 

SUPERVISORY RESPONSIBILITIES

• Lead, direct and supervise the work of Production team members.
• Regularly observe, assess, interact, coach and counsel supervisors and team members.
• Identify and develop high potential supervisors and team members through on-the-job, guided work.
• Maintain a respectful values-driven workplace.
• Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies and procedures. Provide recognition and candid feedback.
• Fulfill manager on duty responsibilities and oversee the entire store as acting manager in-charge when assigned. 
• Assist the Store Manager in scheduling employees to ensure adequate coverage to meet production, customer service and safety and security needs of the retail operation.
• May plan, assign and direct work for employees and community service workers, volunteers and work crews, as required by Store Manager, or as assigned or directed. Carry out supervisory responsibilities in accordance with the Agency's policies and applicable state and federal law.
• Ensure proper adherence by Store employees to Goodwill of Southern New England policies and procedures. Seek assistance in dealing with infractions or unusual situations from Supervisor or Human Resources, as appropriate. Report any infractions or unusual situations to the Store Manager.
• Complete Store reports in an accurate and timely manner.

OTHER DUTIES

Perform other related duties as required or directed.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED), plus a minimum one year related experience, in results-driven retail store management, or industrial management experience, including supervisory experience; or combination of specialized training or post-secondary education in a related field and retail experience. Strong mathematical and analytical skills. Must have attained 18 years of age. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals or groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.  

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

OTHER SKILLS AND ABILITIES

• Sufficient knowledge and math skills to accurately maintain basic store records as well as general knowledge of Microsoft office (i.e. Excel, Word)  
• A good working knowledge of or ability to recognize and learn the value of brand name apparel and other merchandise sold in the Goodwill store. 
• May, on occasion, need to drive to retail meetings or other stores for business purposes. 
• MUST EXHIBIT A HIGH LEVEL OF INTEGRITY AND BUSINESS ETHICS.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. The employee is regularly required to push crates (on wheels) that may weigh up to 600 pounds. Crates may be moved on flat or sloped surfaces. Specific examples of requirements to lift and/or move heavy objects will include, but not be limited to, the duties described below. 

The employee is regularly required to assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle. Employee may also be required to assist customers with handling of donations or purchases of large and heavy items such as furniture and appliances (e.g. microwave oven, television, computer equipment, etc.). Additionally, the employee is required to place large objects on the sales floor for display or in a crate or cart for disposal. A hand truck should be used whenever possible to move large/heavy objects. The assistance of additional staff must be sought when lifting such objects, whenever feasible, and proper lifting techniques must be applied.

Specific vision abilities required by this job include close vision, distance vision, and color vision.

Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone. 

Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves. 

Possess dexterity for complex hand-eye tasks, including keyboarding and merchandise ticketing/movement activities. 

REQUIREMENTS FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)

Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine. Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push-stick to propel material into trash compactor. Latex gloves are made available for any employee engaged in sorting credentials but are not required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is usually hectic (fast paced) with regular deadlines and production quotas. Assistant Store Managers are subject to temporary re-assignment or transfer to other locations within the Agency's Goodwill territory, according to company need.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually moderate.

Equal Opportunity Employer