Production Supervisor - Pouching Operations

Swisher stands at the forefront of innovation in the consumer products industry, blending a legacy of excellence with a forward-thinking approach. Established in 1861, the family-owned company has evolved into a trailblazer, renowned for its iconic Swisher Sweets cigars, cutting-edge American-made Rogue and Ammo modern oral nicotine products, and the premium Drew Estate cigar collection, which features ACID, Liga Privada, and Undercrown. Poised for the future, Swisher is redefining traditional categories with Volt+Co -home to groundbreaking products such as Mojo Energy Pouches. Swisher is also home to more than two dozen American-made, non-combustible tobacco brands under the Helme Tobacco Co. umbrella. Based in Jacksonville, Florida, with operations spanning the U.S., the Dominican Republic, and Nicaragua, Swisher continues to lead through innovation, setting new benchmarks in quality and creativity. Learn more at swisher.com.

The Production Supervisor – Pouching Operations provides hands-on leadership and direction within Automated Pouching Operations. Based on business and staffing needs, the supervisor may be assigned to production lines, compounding operations, or other related production areas. The role leads assigned employees, ensures production schedules and performance targets are achieved, and maintains strong standards for safety, product quality, Good Manufacturing Practices (GMP), sanitation, inventory accuracy, traceability, and regulatory compliance.

Key Responsibilities

• Lead daily operations within an assigned pouching production, compounding, or related production area to achieve schedule, volume, quality, efficiency, and service targets


• Direct applicable production activities, which may include batching, weighing, measuring, blending, mixing, material staging, line startup and shutdown, product changeovers, and lot changes, in accordance with approved formulas, production orders, specifications, SOPs, and work instructions


• Assign work and coordinate staffing to maintain appropriate coverage; provide day-to-day direction to operators, compounders, technicians, mechanics, utilities, team leads, and other employees assigned to the operation


• Train, coach, develop, and evaluate employees; reinforce accountability for safe work practices, quality requirements, documentation, attendance, and performance expectations


• Ensure applicable raw materials, ingredients, components, and packaging are correctly received, identified, staged, verified, consumed, and available to support uninterrupted operations


• Verify area clearance, cleanliness, sanitation, equipment readiness, and material readiness before production startup, changeover, or lot change activities, as applicable


• Monitor production performance, equipment conditions, material usage, yields, waste, and downtime; take corrective action and escalate production, material, equipment, staffing, or quality risks as needed


• Coordinate routine maintenance and repairs with Maintenance and Engineering to minimize downtime and improve equipment reliability


• Ensure accurate and timely completion and review of applicable batch records, production documentation, inventory transactions, maintenance records, Manufacturing Reporting entries, and material traceability records


• Maintain accurate control and reporting of raw materials, work in process, packaging components, and finished goods inventory


• Ensure products, materials, and compounds within the assigned area meet established quality standards and specifications; partner with Quality Assurance on inspections, release requirements, deviations, and audit readiness


• Lead or support investigations into product deviations, process failures, material discrepancies, equipment issues, and quality concerns; conduct root cause analysis and implement corrective and preventive actions (CAPA)


• Enforce GMP, food safety, sanitation, housekeeping, OSHA, and company requirements; ensure tools, parts, materials, and waste are properly controlled to prevent contamination and workplace hazards


• Prepare and communicate production metrics, quality results, operational efficiency, inventory status, downtime, and other key performance indicators to operations leadership


• Partner with Quality Assurance, Maintenance, Engineering, Warehouse, Planning, Supply Chain, R&D, and Production leadership to resolve operational issues and align priorities


• Support new product introductions, formulation or packaging changes, process validations, equipment installations, employee cross-training, and continuous improvement initiatives


• Apply Lean Manufacturing and structured problem-solving methods to improve throughput, reduce waste, strengthen process control, and lower operating costs


• Support internal and external quality, food safety, safety, and regulatory audits


• Perform other duties as assigned

Qualifications

• Associate degree in Manufacturing, Operations Management, Engineering Technology, Industrial Technology, Quality Management, or a related discipline, or an equivalent combination of education and relevant manufacturing leadership experience


• 5+ years of manufacturing experience in a consumer packaged goods (CPG), food, beverage, tobacco, pharmaceutical, chemical, or similarly regulated manufacturing environment


• 3+ years of supervisory or management experience in a manufacturing environment


• Experience leading manufacturing operations such as automated production, pouching, packaging, compounding, batching, blending, or ingredient preparation


• Demonstrated ability to train, motivate, coach, and manage the performance of a diverse production team


• Working knowledge of manufacturing principles, production scheduling, workflow optimization, GMP, sanitation, quality systems, and industrial safety requirements, including OSHA standards


• Experience with root cause analysis and corrective and preventive actions


• Understanding of inventory control, raw material and component traceability, batch records, and production documentation


• Proficiency with ERP, manufacturing reporting, inventory management, or MES systems and Microsoft Word, Excel, Outlook, and PowerPoint


• Strong analytical, problem-solving, written communication, verbal communication, and interpersonal skills

Preferred Qualifications

• Bachelor's degree in Manufacturing, Engineering, Operations Management, Industrial Technology, Food Science, Quality Management, or a related field


• Experience supervising more than one manufacturing area or process, including automated pouching, packaging, compounding, or batching operations, in a regulated manufacturing environment


• Experience supporting FDA, GMP, OSHA, HACCP, or other applicable compliance programs


• Formal Lean Manufacturing or Six Sigma training or certification


• Experience with NetSuite or comparable ERP and manufacturing systems


• Experience leading teams in a union manufacturing environment


• Experience with high-speed automated packaging equipment; experience with GD manufacturing machinery is a plus


• Forklift certification or experience overseeing material handling operations

What we offer

• Base salary and bonus program


• Medical, dental, vision, life insurance effective on date of hire


• Generous 401(k) Plan


• Defined Contribution Plan


• Paid vacation and paid holidays


• Tuition reimbursement


• Professional growth and development programs to help advance your career!

Official Contact Information

• Email: All official emails will come from an @Swisher.com address


• Website: Verify job listings and contact details on https://careers.swisher.com

Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.