Production Support Engineer

Production Support Engineer

Job Title: Production Support Engineer

Location: Dallas, TX; Cleaveland, OH and Pittsburgh, PA - Hybrid

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Job Description (Main Duties):

• Perform day to day operations for applications you are responsible for.
• Triage production incidents. Perform follow-up actions.
• Review all upcoming changes impacting the applications and address concerns raised by management.
• Review application for expiring certificates as well as critical vulnerabilities and implement remediation changes.
• Perform audit and compliance tasks for applications
• review quarterly certifications
• Review and manage application ids and manage them in Cyberark,
• Review and manage Disaster recovery plans.

Required Skills:

1. Minimum of 3 yrs experience in Production Support as L2
2. ServiceNow (SNOW) Change, Incident and Problem management modules.
3. Experience handling certificates
4. Exposure to Java microservices
5. Unix

Nice-to-have Skills:

1. other modules in SNOW
2. Jenkins
3. Git
4. Understanding of Networking, load balancers, WAF, firewalls, DNS

Soft Skills:

1. Written and verbal communications
2. Ability to operate independently
3. Ability to learn new processes and procedures.