Production Support Engineer

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of operational escalation you will go beyond standard troubleshooting scripts to perform codelevel debugging deep architectural analysis and complex root cause resolution

You will bridge the gap between daytoday operations and core product engineering serving as the ultimate technical authority for production incidents

Core Responsibilities
1 Advanced Incident Resolution  Troubleshooting
Act as the final escalation point for complex application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 teams

Lead highpriority P1P2 critical incident resolution bridges driving immediate technical workarounds under tight SLAs

Deeply analyze application logs thread dumps network packets and database states to diagnose intricate system behaviors

2 Code Defect Correction  Engineering Collaboration
Navigate and analyze the core ALTO application codebase to pinpoint software bugs and architectural edge cases

Write test and safely deploy highquality code hotfixes SQL data correction scripts and configuration updates

Collaborate directly with Product Development teams to prioritize and hand off permanent bug fixes and architectural rewrites

3 Observability Automation  Guardrails
Design build and optimize advanced application monitoring dashboards and alerting logic using APM tools

Develop automated scripts PythonBash to streamline manual recovery procedures and empower lower support tiers to selfheal recurring issues

Review and approve production deployment plans and changes to ensure operational readiness