We are in need of a resourceful Production Support Engineer to join our amazing team at Nesco Resource, LLC in Cleveland, OH.
Growing your career as a Full-Time Production Support Engineer is a great opportunity to develop essential skills.
If you are strong in critical thinking, people management and have the right determination for the job, then apply for the position of Production Support Engineer at Nesco Resource, LLC today!
Job Description:
Job Description: Production support specialist with experience in Commercial Card and Merchant Service Platform are critical suite of applications and payment integrations under Enterprise Payments portfolio. Responsibilities include:
- The candidate must be able to zip and unzip files in a mainframe environment.
- The position is to provide both L1 and L2 support for the user queries, file processing and provide solutions to most recurring problems and analyze the code as appropriate to fix the problem permanently.
- The associate must interact with Client and vendor partners on a day-to-day basis and ensure all BAU processes are running as expected.
- Monitor the health of the application and inform all the stakeholders and LOB for any issues/findings.
- Prioritize the tasks accordingly and complete it within expected deadlines.
- Co-ordinate meetings with offshore team and LOBs on a regular basis.
- Monitor the incident queues regularly and ensure all the IM's and Service-Now requests are completed/addressed within the provided SLA's.
- Follow the change management process for any new changes and perform the validations/System checks post-production deployment.
- Work with multiple vendors and address any issues or concern with the file transmissions and data.
- Addressing all the vulnerabilities, variances, and findings on time with related to the supported applications.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Benefits of working as a Production Support Engineer in Cleveland, OH:
● Learning opportunities
● Room for Advancement
● Leading Industry Pay
Salary :
No CV Required
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