Production Team Assistant

Job Title: Production Team Assistant 

Role Summary: The Production Team Assistant plays a pivotal role in ensuring every interaction at YPAC Productions is marked by warmth, professionalism, and efficiency. This position primarily focuses on front-of-house duties while also supporting backstage operations under the guidance of the Production Manager.

Role Responsibilities:

• Address special guest needs and requests promptly.


• Engage with students while they are waiting for rehearsal to begin.


• Ensure safe release of students to their caregivers post-production.


• Process YPACShop Retail orders efficiently.


• Serve as a host for special events as required.


• Coordinate with technical staff for smooth operation during productions.


• Assist performers and crew with backstage needs.


• Ensure props, costumes, and other backstage materials are organized and ready.


• Help set up and strike sets as necessary.


• Assist in coordinating rehearsals and backstage schedules.


• Support performers during costume changes and scene transitions.


• Assist with backstage communication and cueing.


• Coordinate with stage managers and directors for backstage requirements.


• Provide assistance with lighting, sound, and other technical aspects backstage.


• Assist in snow removal and pathway salting as needed for outdoor productions.


• Assist guests in selecting merchandise and provide product information.


• Process transactions accurately and efficiently using the POS system.


• Maintain organized and visually appealing merchandise displays.


• Monitor inventory levels and restock merchandise as needed.


• Provide excellent customer service to enhance the shopping experience.

• Welcome guests as they arrive and assist with seating arrangements.


• Direct guests to their seats and provide assistance if needed.


• Monitor seating areas to ensure compliance with venue capacity and safety regulations.


• Distribute programs or other materials to guests as necessary.


• address any guest concerns or inquiries with professionalism and courtesy.

• Provide directions or assistance to guests navigating the venue.


• Answer questions about the event, venue amenities, or local area.


• Inform guests about any special promotions or upcoming events.


• Engage with guests in a friendly and approachable manner, creating a welcoming atmosphere.

Expectations:

• Uphold YPAC Core Values and mission.


• Possess a deep belief in children's potential to meet high expectations.


• Thoroughly understand YPAC systems, Policies & Procedures, and utilize the YPAC Wiki effectively.


• Respond promptly to center initiatives and communications.


• Accomplish tasks within designated timeframes.


• Demonstrate a solution-oriented approach and collaboration skills.


• Maintain reliable attendance and provide adequate notice for absences.


• Respond positively to feedback and engage in problem-solving.


• Be open to new ideas and approaches.

Requirements and Skills:

• Exhibit maturity, professionalism, and a strong work ethic.


• Exceptional customer service and interpersonal skills.


• Ability to connect with students of all ages and build trust.


• Outgoing, energetic, and positive demeanor.


• Effective task prioritization in a fast-paced environment.


• Comfortable working in a loud environment and standing for extended periods.


• Team player with attention to detail and organizational skills.


• Flexibility to work varied shifts, including nights and weekends.


• Clear and effective communication with various stakeholders.


• Timely completion of tasks with accuracy.

Training and Professional Development:

• Attend Season Kick-Off Team Training sessions.


• Obtain YPAD Certification within the first 90 days and renew every 2 years.


• CPR Certification within the first 90 days and renewal every 2 years.


• Commit to 12 hours of personal and professional development annually.


• Attend workshops or educational courses as required.


• Share acquired knowledge with the team for collective growth.

Dress Code:

• Maintain a clean and tidy appearance.


• Clothing should be free of rips, stains, and inappropriate content.


• Midriffs must be covered at all times.

This role offers a unique opportunity to contribute to the vibrant atmosphere and exceptional customer experience at YPAC Productions while gaining valuable skills and professional development opportunities.