Production Technician II

Production Technician II

If you enjoy working hands-on with technology, solving problems, and seeing the results of your work every day, this could be a great next step in your career. As a Production Technician II, you'll play an important role in ensuring enterprise servers, storage systems, and hardware are thoroughly tested, repaired, and ready to support customers around the world. This opportunity is ideal for someone who already has experience troubleshooting hardware, enjoys figuring things out independently, and is eager to continue growing their technical expertise in a collaborative environment.

You will receive hands-on training and the opportunity to shadow experienced team members while learning our processes, tools, and OEM platforms. Once you've built a strong foundation, you'll have the autonomy to troubleshoot, improve your skills, and make an impact every day.

What You'll Be Doing:

• Monitor resources including disk, memory, and CPU through in-depth stress testing


• Develop technical cross-training plans as necessary


• Re-qualify and refurbish disk arrays across multiple OEMS


• Re-qualify and refurbish server and associated peripherals


• Provide technical support as required, to field engineers, and sales via problem identification, troubleshooting, diagnostics, and repair strategy


• May perform research or collect information on specific technical hardware/software related issues to determine root cause, identify alternatives, and implement a solution. This may include participating in postmortem meetings with L3 / R&D


• Work and participate in a team environment


• Assist L3/ R&D with new product launches, technical problem resolution etc


• Train other team members as needed


• Develop technical training courses for remote and inhouse sessions


• Assist production areas with various product lines (entry level/ midrange storage products, network appliances)


• Assist planning and procurement group with parts related queries


• Recertify individual and defective parts and provide problem determination/ resolution when necessary


• Maintain accurate inventory levels of tested and untested product


• Maintain test equipment


• Disassembly of tested systems into spare parts


• Tagging and bagging of tested spares


• After hours rotation for parts procurement may be involved


• Other technical duties as assigned

What We're Looking For:

• Level II: minimum 3-5 years of experience troubleshooting, repairing, or testing servers, storage systems, networking equipment, or similar enterprise hardware


• Understanding of networking concepts and Cisco technologies


• Associate degree, High School Diploma or equivalent required


• Ability to tackle new technical problems and equipment

Bonus Points: 

• Experience with Dell EMC, NetApp, Cisco, HPE, Lenovo, or other enterprise OEM platforms


• Experience working in a data center, hardware repair depot, or enterprise IT environment


• Familiarity with Windows Server, Microsoft operating systems, or server administration


• Experience using disk imaging tools such as Symantec Ghost or Acronis


• Working knowledge of storage hardware, RAID configurations, or enterprise storage technologies


• Experience with Linux, Unix, Red Hat, or command-line interfaces (CLI)


• Technical certifications such as A+, Network+, Server+, Storage+, CCNA, MCSA, MCSE, or MCP


• Experience using ServiceNow, Microsoft Dynamics 365 (D365), or similar business systems

Travel: 

• 10%