Professional, HR Service Delivery

Professional, HR Service Delivery page is loaded **Professional, HR Service Delivery**
**Professional, HR Service Delivery**
locationsChicago, IL

time typeFull time

posted onPosted Today

job requisition idREQ156515

**About JLL**
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
The HR Service Delivery Customer Support Consultant is responsible for resolving employee and manager queries across a range of HR processes, collaborating with other HR and non-HR professionals to resolve more complex queries or queries outside of the area of expertise.
**What this job involves:**
* Resolve Tier 1 (simple queries) and Tier 2 (complex queries) queries and transactions related to core HR processes
* Demonstrate high proficiency in HR processes, policies and standard operating procedures.
* Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
* Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
* Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
* Provide technical query resolution for ESS / MSS requests
* Escalate complex queries to appropriate owner (inside or outside of HR)
* Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns
* Bachelors degree in Human Resources or other related field
* 1

2 years of experience in a corporate HR generalist or client services role, preferred
* Demonstrated understanding of core HR management practices, processes, procedures and policies
* Excellent written and verbal communication skills
* Strong teamwork interaction and orientation
* Superior customer service skills through using efficient processes
* Results focused with the ability to manage competing priorities and multiple stakeholders
* Good relationship management capabilities
* Proactive in achieving results and seeking improvements
* Attention to detail and an ability to work towards tight deadlines
**What you can expect from us**
Youll join an entrepreneurial, inclusive culture. One where we succeed together

across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Well offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
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**What you can expect from us**
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We cant wait to see where your ambitions take you at JLL. Apply today!
***JLL Privacy Notice***
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our

.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process

including the online application and/or overall selection process

you may email us at

[email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our

page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.

Only job-related convictions will be considered and will not automatically disqualify the candidate.
**California Residents only**
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our

which describes your rights and disclosures about your personal information. If

you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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