Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Professional Services Manager
(Client-Facing or Implementation-Focused)
Our client is a fast-growing global B2B SaaS company providing a cloud-based platform used by organizations worldwide to manage and optimize their workforce operations.
Role Overview
We are looking for tech-savvy and motivated Professional Services Managers to support customers during onboarding and implementation of a SaaS platform. The role focuses on configuring the system based on customer workflows, supporting integrations, and ensuring a smooth and successful rollout. Depending on the focus area, the position may involve direct customer interaction or hands-on system configuration and execution.
This role operates on U.S. business hours.
Key Responsibilities
- Configure and implement platform features based on customer requirements
- Translate business workflows into effective system setups
- Support onboarding and adoption processes
- Perform data migration and assist with integrations where applicable
- Document configurations, processes, and implementation steps
- Collaborate with internal teams to ensure high-quality service delivery
Required Skills & Experience
- At least 1 year of experience working in a SaaS environment
- Native-level English proficiency (written and spoken)
- Strong technical aptitude and ability to quickly learn new systems
- Structured problem-solving skills
- High attention to detail and strong organizational skills
- Ability to work independently and manage multiple tasks
Preferred Qualifications
- Experience in Professional Services, Implementation, or Customer Onboarding
- Client-facing experience in a B2B environment
- Experience with integrations or data migration
What we offer:
- Dynamic and supporting international teams.
- Regular assessments and performance reviews. You will have the opportunity for promotion, bonuses and a raise in accordance with the pace at which you develop and your performance.
- Remote, hybrid or office work.
- 20-25 vacation days per year.
- Equipment for work, laptop and all necessary additions.
- Access to trainings and courses.
- Private health insurance.
- FIT Pass card for many sports’ facilities.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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