Professional Services Engineer

Professional Services Engineer

Watch a quick 1-minute video about this role: https://somup.com/cOnIoEW3M8

Overview

We are a New York–based Managed Services Provider. We’re hiring a Professional Services Engineer to support project work such as system upgrades, migrations, infrastructure improvements, security initiatives, and client onboarding.

Key Responsibilities

• Execute IT projects including server upgrades, cloud and M365 migrations, network improvements, security initiatives, and client onboardings


• Work closely with project managers to meet timelines and project requirements


• Own assigned project tasks and raise risks or issues early


• Create and maintain clear technical documentation


• Communicate clearly with clients during project work and explain technical decisions in plain language


• Track time accurately to projects and tasks


• Complete project handoff and knowledge transfer to support teams

Required Experience & Skills

• 5+ year experience in MSP or similar IT services environment


• Hands-on experience supporting and deploying production business environments


• Strong working knowledge of:
  
  
  
  • Windows Server (builds, migrations, troubleshooting)
  
  
  • Active Directory (Group Policy, permissions, troubleshooting)
  
  
  • Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
  
  
  • Azure fundamentals (VMs, storage, networking basics, identity integration)
  
  
  
  


• Solid networking foundation, including:
  
  
  
  • VLANs, subnets, routing basics
  
  
  • Firewall concepts and rule review
  
  
  • VPN technologies (site-to-site and client VPN)
  
  
  • DNS, DHCP, and network troubleshooting
  
  
  
  


• Experience with at least some of the following in real environments:
  
  
  
  • Endpoint management (Intune, RMM platforms, or similar)
  
  
  • Security tooling (EDR, email security, vulnerability scanning, or similar)
  
  
  • Backup and disaster recovery platforms
  
  
  • Migration tooling and data transfer projects
  
  
  
  


• Comfortable working on multiple projects at the same time with competing priorities


• Strong troubleshooting and root cause analysis skills


• Clear written and verbal communication skills, including client-facing communication


• Highly organized, accountable, and detail-oriented


• Able to work independently while still collaborating with project and support teams

Work Expectations & Requirements

• In-office role (4 days in office, 1 remote)


• Occasional nights, weekends, or off-hours required for project work


• Occasional travel to client sites, including out-of-state, as needed