Professional Services Engineer II

Department: Professional Services Engineering

Reports to: Director of Engineering

Department Growth Path: Professional Services Engineer III

Job Summary

The Professional Services Engineer II is responsible for maintaining on-premises and cloud applications, servers, storage, and network equipment for all levels of local and remote users in small to large sized companies that employ a wide variety of software, hardware, and OS configurations. This individual is skilled at high-level root-cause analysis, able to work with minimal supervision and possess the ability to support infrastructure across a variety of technologies. 

Essential Functions

• Design, configure, deploy, and maintain applications, servers, storage, and network solutions, both on-premises and in the cloud.
• Perform troubleshooting, performance tuning and capacity planning.
• Function as an escalation point for the Frontline Services team providing support and resolution for trouble tickets.
• Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
• Create and update internal documentation.
• Effectively communicate with both technical staff and end-users, providing exceptional client service.
• Research and evaluate new hardware and software solutions.
• Identify viable solutions to complex problems in a timely manner.
• Development of scripts for use with automation, installation, configuration, and analysis.

• Bachelor’s degree or equivalent combination of education and experience in engineering, mathematics, or computer science. MSP experience preferred.
• Demonstrable and advanced proficiency in systems administration or systems engineering.
• Certifications in Cisco, VMware, AWS, Azure preferred
• Strong hardware and software troubleshooting skills.
• Flexibility to support 24/7 operations.
• Reliable transportation to travel to and from Atomic Data facilities and client sites as needed.

Proficiency in:

• VMware and Microsoft virtualization solutions
• SAN, NAS and backup vendor technology (NetApp, Nimble, Pure Storage, etc.) 
• Server OS management and deployment skills 
• Microsoft Exchange (OnPrem and/or O365) 
• Microsoft Active Directory and/or Entra ID
• DNS, DHCP, SMTP, firewalls and load balancing 
• Systems monitoring software such as Logic Monitor
• Microsoft 365 onboarding and management
• Mobile Device Management via Intune
• Teams Phones and Teams Rooms deployment and configuration

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.  

Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.

Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.