Professional Services Engineer Tier 2 - Grand Rapids MI

Applied Innovation is seeking a Professional Services Engineer to join our Managed Network Service team in Grand Rapids, Michigan. The primary focus of this position will be to provide excellent customer service for our Applied Innovation clients. This will be achieved through the following:

• Completing various projects as assigned
• Meeting assigned deadlines to complete tasks.
• Working collaboratively with other members of the team.
• Configuring hardware based on Standard Operating Procedures (SOPs)
• Writing SOPs for the configuration of hardware as needed
• Reviewing, updating, and creating SOPs for any project related task
• Installing and supporting network systems, including workstations, servers, and all network infrastructure devices at the client’s location.
• Following predefined scopes of work.
• Utilizing effective troubleshooting skills to resolve issues as they arise.
• Researching and implementing solutions.
• Communicating in an upbeat, positive, and professional manner.
• Client facing communication to inform them of work being performed.
• Keeping up to date on new software and hardware.
• Willingness to work flexible hours as project demands may require evening and weekend work.
• Successfully managing time and keeping calendars up to date.

Skills: This position will be responsible for having intermediate knowledge of, and ability to troubleshoot, the following:

• Current workstation operating systems for PC and Mac platforms
• Microsoft 365
• Azure AD/Entra ID
• Meraki Networks/SD Wan
• Server Administration and Active Directory DS
• On-prem Exchange and EXO
• All standard networking protocols.
• Network storage devices.
• Phones and mobile devices
• PC and Server hardware
• AV/EDR applications
• S2S and Client VPNs
• Hyper-V and/or ESXi Management

Requirements Include:

• A minimum of 2-3 years relevant IT experience is required.
• Some form of IT certification is required, i.e., CompTIA A+ or equivalent.
• Valid Driver's License and a good driving record (no DUI's in the past 5 years).

One of the following industry certifications is a positive:

• Meraki Solutions Specialist
• NET+ Certification
• Microsoft 365 Certified Administrator
• Other IT related certification

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, an onsite fitness center, and opportunity for advancement.