Professional Services Manager - Start Now

Job Description

We seek a highly motivated and experienced candidate to join our Professional Services (PS) team. This candidate will direct and manage a team of application engineers, project managers (PMs), and professional services technical team members. The position will assist our sales team with professional service sales opportunities, work with project management for estimates, provide training and continuing education to the team, handle daily meetings, and manage schedules to meet customer requirements.

Responsibilities

• Manage a team of application engineers, PMs, and Professional Services Technical associates

• Create and work with the team on training; review work and provide timely feedback

• Create and maintain department standards; train others on such

• Assist PMs with quotes and statements of works, assist PMs in assigning projects through Zoho Project, and work with PMs to evaluate and assess results of projects including closeout applications and documents

• Provide support to sales for customer questions, demos, and technical support requests and assist with responding to RFIs as requested

• Help define project scope, goals, and deliverables with estimating

• Work with the team to manage budgets, resources, and project timelines

• Help to resolve conflicts with Application Engineering and Projects

• Implement and manage change orders when necessary to meet project outputs

• Must be on-call occasionally after normal business hours to ensure company objectives are met

• Conduct regular department meetings including employee goal meetings

• Ensure team adaptation of Zoho Project and other Zoho applications as introduced

• Review and approve team timesheets and expense reports, ensuring compliance with company policies

• Help with hiring of new team members

Experience/Education

• Bachelor's degree in engineering or similar field

• At least 5 years of full-time experience in a Controls type of role - must include significant experience performing engineering and design of BAS (Building Automation Systems) and DDC (Direct Digital Controls) for HVAC (Heating Air-Conditioning Ventilation) systems

• Minimum of 5 years of people management experience, including direct responsibility for all employment decisions, performance evaluations, and goals meetings

• Knowledge and experience working with controls contractors and integrators

• Ability to read project documents to assist project engineers with project take-off and quotes

• Related experience and training; should include work in the field of HVAC and BAS controls, protocols BACnet, LON & MODbus preferred

• Knowledge and experience with multiple BAS vendor product lines are a plus

Key Competencies

• Oral and written communication skills

• Customer service orientation

• Problem analysis

• Planning and organizing and a high attention to detail

• Capable of testing electrical and electronic devices

• Layout of control components and drawings for controls

The position is in Lees Summit, MO.

The candidate must be able to pass a criminal background check, motor vehicle record check, and drug screen.