Program Administrative Manager

What to expect:

Manages the daily administrative operations of Day Hospitals and IOPs at Towson and Baltimore Washington campuses. Supervises all office support staff. Develops and administers consistent office support procedures, workflow, and admission and billing procedures and practices. Assists Director in a number of reviews, including efforts to reduce bad debt, to assure that record keeping complies with licensing, regulatory and accreditation agencies, to improve workflow and communication with referring units, and similar projects. Assures prompt research and resolution of problems and complaints. Monitors billing documentation, co-pay collection, and other critical statistics.

What you’ll get from us:

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: 

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation 

• Comprehensive medical, dental and vision benefits for benefit eligible positions 

• 403b retirement match 

• Generous paid-time-off for benefit eligible positions 

• Complimentary Employee Assistance Program (EAP) 

• Generous mileage reimbursement program 

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience. 

What we need from you:

• (a) AA degree and 3-5 years’ relevant experience, (b) a Bachelor’s degree and 2-3 years’ relevant experience, or (c) high school education and 5-7 years’ relevant experience. Must possess experience in office management and program administration skills, written and verbal communication skills, the ability to compose correspondence and prepare clear, meaningful reports, knowledge of third-party insurance providers, policies, benefits and procedures, and proficiency using Microsoft Office software.


• Analytical skills sufficient to identify, investigate, and resolve administrative problems dealing with systems, practices, and personnel and to develop/revise forms and processes to improve and facilitate the quality, efficiency and billing associated with patient services.


• Interpersonal skills sufficient to supervise multiple program support staff, train employees regarding billing and administrative office procedures, and to communicate effectively with the patients, families, Sheppard Pratt staff, referral sources, and third-party payers.

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