Program Administrator - Claims Coordination - Full-Time

The Staff Pad has partnered with a leading roofing
company in Chicago, IL, to hire a Program Administrator who will play a key
role in coordinating insurance claims, supporting customers, and keeping
projects moving efficiently from assignment through completion

This is an excellent opportunity for a
customer-focused, organized professional who thrives in a fast-paced
environment and enjoys coordinating with customers, insurance carriers,
inspectors, estimators, and internal teams

Schedule: Full-Time | Monday–Friday, 10:00 AM–7:00
PM

Compensation:

• Pay Structure: $36,000 salary + 1.25% of
  contract value upon job invoice
  
• Estimated Income: $65,000–$100,000
  

What You’ll Do

Customer Contact & Experience

• Respond
  to new claim assignments within one hour with warmth, clarity, and
  professionalism
  
• Set
  clear expectations and introduce customers to the company’s process and
  value
  
• Provide
  proactive communication throughout the customer journey
  
• Anticipate
  customer needs and resolve concerns promptly
  
• Create
  a positive customer experience through empathetic listening, clear
  communication, and consistent follow-through
  

Claims Coordination & Documentation

• Coordinate
  inspections by assigning inspectors and estimators as needed
  
• Ensure
  insurance-formatted estimates are completed and delivered within 72 hours
  
• Maintain
  complete and accurate customer records in the CRM
  
• Document
  communications, notes, files, timelines, approvals, and other
  claim-related information
  
• Coordinate
  effectively with internal teams and external partners
  

Customer Satisfaction & Issue Resolution

• Monitor
  customer satisfaction throughout the claims process
  
• Address
  concerns quickly and minimize delays or friction
  
• Build
  customer trust through responsive, professional service
  
• Represent
  the company’s values by making every interaction easy, helpful, and
  people-focused
  

Compliance & Performance

• Follow
  carrier requirements, insurance processes, documentation standards, and
  internal policies
  
• Maintain
  accurate and timely claim documentation
  
• Meet
  performance goals related to responsiveness, conversion, customer
  satisfaction, documentation accuracy, and cycle time
  

What We’re Looking For

• Customer
  service or administrative experience in roofing, construction, insurance,
  or claims
  
• Strong
  organizational, time-management, written and verbal communication skills
  
• Ability
  to manage multiple claims and priorities in a fast-paced environment
  
• Attention
  to detail, documentation accuracy, customer focus and problem-solving
  skills
  
• Ability
  to work effectively with customers, carriers, inspectors, estimators, and
  internal teams
  
• Comfortable
  working toward performance and productivity goals
  

If you’re a
customer-focused, organized professional who thrives in a fast-paced
environment and wants to make a meaningful impact, we encourage you to apply
today!