Program and Risk Manager - Customer Support (Tallinn or Budapest)

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

The Program and Risk Manager - Customer Support sits at the heart of the Transformation Governance and Strategy (TGS) team which itself spans the Customer Service and Know Your Customer functions at Wise.

As part of the TGS team you will play a key role in shaping our new strategy and will have the opportunity to shape the culture and ways of working that we are looking to establish.

The Program and Risk Manager - Customer Support will include the below:

Transformation

• Lead of key transformation projects for the CS team focused around driving internal best practice

• Translate ideas into tangible initiatives ready for implementation

• Act as a key point of contact into the CS team to support on cross functional initiatives

Governance:

• Run relevant meetings and planning sessions for launching, assessing, and managing CS OPS plans and strategies.

• Align all parties that affect the success of the CS roadmap and strategies.

• Additionally, this role sits at the intersection of the business support functions and the operational CS team and as such is key to ensuring the collaboration between the various stakeholders (Workforce Management and Scheduling Team, Global Service Delivery Team, Vendor Management Team, Product Team) and the Support Squad (Global CS).

Risk:

• This role includes management of a team to ensure there is central oversight over the status and progress against key Wise Support operational risks. Create, document and apply CS Wise business continuity processes.

• Ability to problem solve to find solutions to complex issues

• Ability to design, run and facilitate senior stakeholder meetings

• Understand Risk, Governance, and Program management principles

Hiring process

• Recruiter screening
• Test assignment
• 1st interview
• Final interview

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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