Program Assistant - CDS

1. BASIC FUNCTION

• Provides general support services for all Self-Sufficiency Center programs and assists Self-Sufficiency Center staff with individual appointment and group orientation administration in all service delivery locations.

1. WORK PERFORMED

1) Performs all general clerk and database management duties as assigned

2) Maintains permanent program participant files

3) Prepares, processes, and distributes necessary Self-Sufficiency Center paperwork

4) Completes data entry into databases including WTWCMS, regarding client compliance/

      non-compliance, attendance, participation, and work activity

5) Provides follow-up services to program participants  

6) Responsible for input of all database information and generates the necessary reports

7) May conduct individual appointments, group orientations, and program participant services for Self-

    Sufficiency Center programs in all service delivery locations in accordance with program 

    appointment and orientation schedules 

8) May conduct Job Readiness Training Program sessions on a weekly basis, following prescribed

    curriculum and schedule; groups are between 5 and 20 clients, held in both the Jamestown and 

    Dunkirk Self-Sufficiency Center office locations

9) Exercises flexibility in assisting other Self-Sufficiency Center staff

10) Cross-trains with other Self-Sufficiency Center staff to insure flexibility and service delivery

11) Performs all other duties as assigned

MINIMUM REQUIREMENTS:

EQUIVALENT EDUCATION LEVEL REQUIRED: High School graduate, additional course work desirable.

EXPERIENCE REQUIRED: One year of clerical experience. Advanced education may be substituted for experience. Experience in a Human Service setting helpful.

KNOWLEDGE REQUIRED: Computer Proficiency; Microsoft Office Suite, Familiarity with Database entry. Sound telephone techniques. Ability to proofread and correct grammatical, spelling, and punctuation errors. Knowledge of office procedures. Excellent communication and organizational skills.

OTHER REQUIREMENTS: Valid NYS Driver’s License and personal automobile for company business use.