Program Assistant - CHA

Job Summary: Performs all receptionist, general clerk and database management duties as assigned.

WORK PERFORMED:

1) Acts as receptionist to callers at the Self-Sufficiency Center.

2) Provides general support services to Staff

3) Sets up and maintains permanent files on each new client.

4) Processes and distributes all paperwork on each new client.

5) Completes data entry into databases including WTWCMS, regarding client compliance/

     non-compliance, attendance and work activity.

6) Prepares sign-in Logs and sign-in sheets for program activities

7) Provides follow-up services to program participants

8) Responsible for input of all database information and generates the necessary reports.

9) Arranges scheduling of participant appointments and groups.

10) All other duties as assigned. 

MINIMUM REQUIREMENTS:

(a) EQUIVALENT EDUCATION LEVEL REQUIRED

• High School graduate, additional course work desirable.

(b) EXPERIENCE REQUIRED

• One year of clerical experience. Advanced education may be substituted for experience. Experience in a Human Service setting helpful.

(c) KNOWLEDGE REQUIRED: Computer Proficiency; Microsoft Office Suite, Familiarity with Database entry. Sound telephone techniques. Ability to proofread and correct grammatical, spelling, and punctuation errors. Knowledge of office procedures. Excellent communication and organizational skills.

OTHER REQUIREMENTS:

Valid NYS Driver’s License and personal automobile for company business use.