Program Assistant / Content Creator - Dynamic Team

Join our team as a versatile Program Assistant, where you'll play a vital role in providing support to our clients, and clinical staff, including the CEO, CCO, and other directors as needed while upholding CARF quality assurance standards. If you're detail-oriented, organized, and dedicated to maintaining quality standards while supporting our team, we encourage you to apply and be a part of our mission to provide exceptional care to our community. Apply now to join our team!

Roles and Responsibilities:

Administrative/Front Desk:

• Provide assistance and coverage to the daytime Program Assistant as required.
• Open and close offices ensuring rooms are prepared for the day or the next day, including managing sound machines, and stocking tissue paper, lined paper, pens, and clocks.
• Print, post, and assign rooms for clients' daily schedules when necessary.
• Handle phone calls, directing callers to the appropriate staff or taking messages.
• Maintain a log of client daily sign-in/attendance and send daily updates on absences to the CCO&  Billing Manager.
• Maintain cleanliness and organization of the front desk, supply closets, session rooms, and community spaces, restocking snacks and other items as needed.
• Update schedules with real-time information, inform staff of canceled sessions and notify clients of last-minute changes or canceled sessions.
• Assist Directors with various projects/tasks and maintain the project planner master list.
• Review written documentation and policies, making necessary edits.
• Co-facilitate CARF quarterly meetings with the CCO and record meeting minutes.
• Fulfill other tasks as assigned by the CFO and CCO

• Content Creator 
  • Assist CEO in  crafting engaging content for various platforms including social media, newsletters, and blogs

• Health and Safety Officer Responsibilities:

• Provide CARF support for policies and procedures.
• Maintain Cal/OSHA and emergency postings and procedures.
• Process and maintain critical incident reports.
• Ensure internal and external inspections occur as scheduled.
• Update the Safety Data Sheets folder and follow daily safety and hazard protocols, advising clients and staff when necessary.
• Maintain and update the Safety Manual as needed.
• Conduct and document emergency drills.
• Keep the client and staff emergency contact folder up to date weekly.
• Update client electronic medical records with emergency contact information as required.
• In addition to these responsibilities, the Program Assistant may provide Client Support Services as necessary, including monitoring and checking in with clients.

Education/Experience: High school graduate or equivalent preferred and at least 1 year experience working in the mental health field. Advanced experience with computers is required. Experience with EMRs is desired but not necessary.

Qualifications:

• Proficiency in EMR, Google Suite, and Office Suite.
• Demonstrated experience in creating engaging social media content.
• Previous experience in a mental health setting is preferred.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and meet deadlines effectively.
• Proactive mindset with a passion for innovation and continuous improvement.

• Must work well with diverse populations. 
• Must utilize Age, Disability, and Cultural Specific knowledge in working with specialized populations to best communicate with those clients. 
• Must be in good physical and mental health as evidenced by a warm empathetic attitude, respect for dignity, worth, and potentiality of clients, and hold a high sense of personal integrity. 
• Must be able to work autonomously and in teams.