Program Assistant (DTLA)

Description

POSITION SUMMARY:

To assist management, monitor guests, and promote a safe and secure environment.

CORE WORK PRINCIPLE:

Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.

ESSENTIAL FUNCTIONS:

• Actively monitor guests, ensure compliance with all program guidelines and expectations.
• Conduct property/room inspections, as needed.
• Follow established protocols for medical emergencies and unusual/disruptive activity.
• Provide written documentation, as required (may include reports, presentations, and data analysis).
• Facilitate conflict resolution and intervene to diffuse any potential volatile and/or hostile situations, as needed.
• Assist with intake, discharge, and/or orientation processes, as requested.
• Attend scheduled department/team meetings, as requested.
• Carry other task and projects assigned by Program Manager. Depending on location, tasks may include mail sorting and delivery; transporting clients in a company vehicle; serving meals to residents; serving as program representative to volunteers; chaperoning children to name a few.
• Commitment to URM (Union Rescue Mission) mission, vision, and core values.
• Encourage guests of their faith and growth in Jesus Christ.

PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

• Manual dexterity required for reaching, lifting objects, and operating office equipment
• Ability to lift objects up to 30 lbs. and ability to operate office equipment

WORK ENVIRONMENT:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lit, and ventilated
• Noise levels: low to moderate

Requirements

EXPERIENCE, EDUCATION AND LICENSURES:

• High School Diploma or equivalent
• Current California driver license
• Commercial license, a plus
• Minimum 1-year prior experience in a related field performing similar duties (social services, community relations, non-profits, etc.)

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively both orally and in writing
• Proficient in Microsoft programs such as Word, Excel, and Outlook
• Ability to learn proprietary computer programs
• Must have excellent organizational skills and a strong ability to prioritize tasks
• Ability to multi-task in a high-volume environment
• Fluency in Spanish, a plus. (Los Angeles location)
• Ability to carry out responsibilities without direct supervision
• Ability to be added to the company vehicle insurance policy required

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