Program Assistant III

Position Title:

Program Assistant III

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 5 years of related experience

Preferred Qualifications:

Experience with and ability to interpret State and Federal regulations governing privacy rules, such as FERPA, Red Flag Rule, and SSN privacy regulations.

Experience in higher education, dealing with financial aid and registrar’s office processes and procedures.

Experience with banking processes, procedures, rules and regulations.

Job Description:

Summary

The Treasurer’s Office at Iowa State University (ISU) is currently seeking qualified candidates to fill a Program Assistant III position. This position assists the Office in maintaining accurate records of payments by consulting with the University’s Receivables Office, Office of Student Financial Aid, Office of the Registrar, and other various University departments to properly manage and apply payments. This role also researches questions to provide information and advice to students, parents, and authorized third parties regarding payment of the University bill and works with financial institutions to research and resolve returned or incorrectly applied student, parent, faculty, and/ or staff payments.

Responsibilities for this position include:

• Drafting letters to financial institutions for validation of authorized account signatories

• Assisting with daily banking processes and settlements

• Maintaining databases for on-campus merchant credit card program, monthly fee reconciliation, and outgoing wires

• Monitoring the Treasurer’s Office general email to ensure timely and accurate responses to inquiries and requests

• Assisting in maintaining the Treasurer’s Office website to ensure information is current

• Researching and providing necessary documentation to claim University’s unclaimed property held by various States

• Supporting internal and external senior level personnel as well as ensuring diplomatic proceedings with complex financials impacting the University

The successful candidate must be analytical, innovative, professional, organized, have strong written and verbal communication skills, and work well alone and as a member of a team. Knowledge of fund accounting, NACHA rules and other banking processes, and the ability to communicate, advise, and negotiate with a diverse group of staff, students, and the general public regarding procedures, rules, and regulations are also required to be successful in this position. The candidate must be proficient with Microsoft Word Excel and Outlook, able to diffuse a volatile individual and/or situation, and effectively problem solve.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Level Guidelines
• Senior-level position applies advanced and specialized expertise and competencies
• Typically receives general supervision with high level guidance on the most complex assignments
• Completes assignments which are moderately difficult or difficult
• Resolves issues, including atypical issues, and makes recommendations
• May lead projects of limited scope
• Functions as “go to.” Responds to inquiries and requests from others inside and outside work area
• May act as a lead, assigning tasks and providing guidance to lower level workers
• May provide supervision to one to two other staff or lead a small work team
• Provides guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS805

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

Applications will be accepted until the position is filled. Please Note: To receive full consideration, applications should be received by February 11, 2026.

If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:

January 30, 2026

Posting Close Date:

Job Requisition Number:

R18537