Program Assistant- IY/Family Support

Job Title: Program Assistant- IY/Family Support

Reports To: Luzerne County Program Manager

Hours: Full-Time, 37.5 hours/week

FLSA Status: Hourly, Non-Exempt

Location: Wilkes-Barre & Scranton, PA

Outreach Culture:

Outreach's mission statement states, " With respect for the individual and with the highest professional standards, Outreach – Center for Community Resources offers a variety of programs that promote family stability and economic self-sufficiency.". We strive to embody this mission in our employment as well. At Outreach, you will find an environment where you are family, and family comes first. 

Outreach Benefits:

We proudly offer the following benefits to eligible employees; 

• medical, dental, and vision insurance


• short-term and long-term disability


• life insurance


• generous PTO


• 401k plan


• personal and bereavement leave time


• flexible work arrangements
  
  
  

Outreach’s Mission and Values:

• Staff at Outreach are expected to adhere to and embrace Outreach’s mission and values. Our mission, as stated above, is to promote family stability and economic self-sufficiency for our participants. 


• Our Values drive how we approach our mission. These include:


• Respect for the individual


• Upholding the highest professional standards


• Belief that Relationships, Connections, and Belonging matter


• Providing hope for the future

As an Outreach Team Member, we expect all staff to share the responsibility of telling our story and sharing our impact with key stakeholders (funders, board members, volunteers, governing bodies, community partners) – always connecting the programs we deliver with the outcomes and impact we report. 

IY Program Assistant Summary: 

Member of the Outreach team responsible for administrative and direct service support for programs, including the Incredible Years (IY) parent series and other family support programs.  Local travel is routinely required between Lackawanna & Luzerne Counties.  Spanish speaker preferred

IY Program Assistant Duties: 

• Assists with delivery of the Incredible Years Program at Outreach locations in Scranton and Wilkes Barre and on Zoom, including co-facilitating classes, recruiting, program intakes/exits, childcare, phone calls, etc.  Provides additional day to day support and reception duties for parent/child programs as necessary.  Some evening hours are required.


• Provides file documentation, case management, case notes, performs data entry into the data collection system and program-specific software, compiles data and reports, processes program-related paperwork, etc.  


• Prepares general correspondence, reports, training material, certificates, schedules, charts and graphs, and other printed material using Windows-based software. 


• Assembles materials for programs.


• Assists with photocopying, ordering/purchasing, keeping inventory of supplies, and similar team operations.


• Ability to work cooperatively as part of a team and independently as needed.


• Acts as backup for additional family support programs.


• Attends community events to represent the program/agency.


• Assists in facilitating the PAST-Grandparents raising Grandchildren group monthly in Scranton location


• Completes a weekly Lackawanna/Luzerne community events email for participants and program staff.


• Participates in Outreach meetings, team meetings, Outreach committees, external meetings, etc., as required.


• Performs other duties as assigned.


• In-person attendance is required

IY Program Assistant Qualifications:

The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Bachelor's degree (BA/BS) or equivalent from a four-year college preferred; or 1 to 2 years related experience and/or training; or equivalent combination of education and experience, preferably in the Human Services or Education fields. Spanish speaker preferred.  Ability to work respectfully with people from diverse backgrounds and cultures.  Must possess good interpersonal and group facilitation skills.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, the Internet, and Database software. Keyboarding & DE proficiency; strong computer aptitude required. 

IY Program Assistant Certificates and Licenses: 

Incredible Years model training is required and provided by Outreach.

PA child abuse, criminal background checks, and FBI fingerprinting required.
Valid PA Driver's License, proof of insurance, and reliable transportation are required.

Work Environment:

The noise level in the work environment is usually moderate. 

Physical Demands:

Frequent sitting, standing, and walking are required.  Occasional lifting and/or moving materials of up to 25 pounds. 

**Outreach is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to creating an inclusive environment for all employees.