Program Coach, Strong Families Strong Forces

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

JOB SUMMARY

The Program Coach for Strong Families Strong Forces (SFSF) is responsible for delivering the SFSF curriculum through direct services to eligible families as part of the Service Members, Veterans, and Families (SMVF) grant awarded from Texas Health and Human Services Commission's Family Support Services (HHSC FSS). The SFSF curriculum is a structured, evidence-based program designed to improve family communication, connection and parenting skills. This role plays a vital part in promoting family resiliency and strengthening protective factors in military-connected households with children 0-17. The Program Coach facilitates these sessions using a strengths-based, culturally competent, and trauma-informed approach, often through a combination of in-person and virtual formats, depending on the needs of the families.

The ideal candidate for this role is self-directed, holds a current DoD ID card and has lived experience as part of a military family, providing valuable insight into the unique strengths and challenges faced by military-connected households. They possess strong relationship-building and communication skills, particularly in engaging with military leadership and community partners. The candidate must be adaptable and willing to work flexible hours, including evenings or weekends, to accommodate family schedules or to participate in occasional outreach events that support program visibility and engagement.

UWSA successfully manages multiple state grants, which provides program funding including pay and benefits for team members involved in servicing those grants. This position is grant funded, thus continued employment is contingent upon awarded grant funding. UWSA applies for Grants that align with the community impact work it facilitates and provides. Grants are awarded for a fixed duration (typically 3 to 5 years) but are generally renewable.

PRIMARY DUTIES AND RESPONSIBILITES

• Responsible for coordinating and executing the objectives of the Strong Families Strong Forces program.
• Develop and implement a strategic outreach and recruitment plan targeting military families with children ages 0 to 17.
• Conduct client intakes and program enrollments while maintaining accurate and timely documentation in the client tracking system.
• Facilitate SFSF curriculum sessions in-home, virtually, or in group settings, engaging both parents and children in a trauma-informed and strengths-based approach.
• Maintain regular communication with enrolled families to support engagement and successful program completion.
• Assess families for additional needs and connect them with appropriate resources and referrals as necessary.
• Collaborate with the SMVF Director to support the development and execution of a family engagement calendar to promote program retention.
• Identify and establish relationships with community and military partners to support referrals and outreach efforts.
• Represent the SFSF program at community meetings, military events, and outreach activities to raise awareness and build trust with military families.
• Deliver presentations about the SFSF program to internal staff, donors, community stakeholders, and military leadership.
• Participate in cross-agency collaboration efforts, including the ReadyKidSA Coalition, to support shared goals and referrals across the SMVF network.
• Submit program updates, family success stories, and performance metrics to the SMVF Director on a regular basis.
• Work with the UWSA marketing team to support development of outreach materials, social media content, and promotional items.
• Assist the Grant Director in ensuring program activities are aligned with grant expectations and compliant with reporting requirements.
• Perform other duties as assigned in support of the mission and goals of the Service Members, Veterans, and Families.

EDUCATION AND EXPERIENCE

• DoD ID card holder
• Associate’s degree - required; bachelor’s degree – preferred in Social Science, Education, or other related field of study.
• Two years or more experience in social service or resource referrals.
• Experience networking and communicating with military personnel and leadership.
• Experience in client outreach, recruitment, and client engagement

KNOWLEDGE, SKILLS & ABILITIES INFORMATION

• Knowledge or prior understanding of the issues and struggles of military families and/or prior experience working in a direct service role with families in need and/or lived experience.
• Knowledge of the organizational and functional responsibilities and operations of military organizations.
• Individual educator, group facilitation, leadership briefs, and presentation skills
• Cultivates and maintains positive relationships that promotes collaborative work with community partners.
• Outgoing, self-motivated, and independent in performing program outreach and recruitment.
• Budget and fiscal expense management.
• Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards individuals requiring assistance.
• Professional written, verbal, and interpersonal communication skills for engaging with internal staff, outside organizations, and clients.
• Proficient in Microsoft Office Suite, MS Word, Excel, and Adobe
• Strong organizational skills, coordinate and execute high-volume program performance.

UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals):

Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

BENEFITS

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

WORK ENVIRONMENT

• Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
• Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
• Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
• Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

PHYSICAL DEMANDS

• Sedentary work on a PC; sitting for extended periods of time, routinely. 
• Movement within the office and during external meetings and events, regularly.
• Bends, stoops and twists, occasionally.
• Exerts up to 25 lbs. of force, occasionally.
• Facilitates, presents and collaboratively interacts with others, routinely.
• Perform repetitive tasks, i.e., typing and texting, routinely.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

APPLY

To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY. 

• Applications WILL NOT be accepted via email.
• Contact [email protected] should you experience problems submitting your application.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. 

United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.

United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | www.uwsastx.org