Program Compliance & Case Support Specialist

POSITION OVERVIEW

Program + Grant Compliance Support
The ET Program + Compliance Coordinator is a frontline staff position responsible for the holistic success of Production Assistants (PAs) and the operational integrity of the Employment Training (ET) program. This role serves a dual function: providing direct, people-centered case management and supportive services to PAs and program graduates, while bearing primary responsibility for program reporting, data quality, grant compliance, and cross-functional program support. This position works in close partnership with the Director of Employment Training and the broader ET team.

RESPONSIBILITIES

Case Management + Supportive Services (30%)
• Provides holistic case management support to current Production Assistants and program
graduates, including regular 1:1 meetings to identify barriers and advance participant-driven goals
• Identifies and facilitates ancillary referrals for health, education, counseling, housing, and other
wrap-around services
• Develops and maintains community referral partnerships; collaborates with the Director of ET on
organizational partnerships and memoranda of understanding
• Supports pre-employment readiness and post-placement retention counseling in partnership with
the ET Manager
• Serves as lead for case noting across ET staff; provides guidance and quality review of case
documentation by colleagues, including those without formal social work backgrounds
• Participates in weekly ET case management meetings with the team and site managers
• Provides mentorship and peer support to program Graduate mentors

• Assists with graduate re-engagement, outreach, Graduate Advisory Council coordination, and
graduate events as needed

Program Reporting, Data + Grant Compliance (70%)
• Leads data collection, entry, maintenance, and quality assurance for all ET program metrics;
ensures data is clean, complete, and analysis-ready at all times
• Authors program reports, case studies, and participant assessments for internal leadership,
funders, and government contracts
• Supports grant compliance activities, including tracking deliverables, documenting program
fidelity, and coordinating timely submission of required materials
• Maintains and organizes participant files in accordance with program requirements and
confidentiality standards
• Assists in compiling outcome data, success stories, and media assets (photos, videos,
testimonials) for development and communications purposes
• Assists in the coordination and logistics of ET program events, including employer engagement
and job fairs
• Supports board reporting and employer cultivation activities as requested by the Director of ET
• Assists with PA resume preparation, cover letter drafting, mock interviews, and individualized job
search support
• Participates in the PA application review process, interviews, and hiring decisions alongside the
ET team
• Assists with recruitment by facilitating information sessions and community outreach
• Supports job readiness curriculum facilitation and development/revision as needed
• Provides general office and program operations support as assigned
• As needed, participates in Growing Home open houses and community events, which may
occasionally include evening or weekend hours

QUALIFICATIONS

• MSW required; candidates actively pursuing an MSW with relevant experience will be considered
• Demonstrated commitment to racial equity, social justice, and economic inclusion, with prior
experience working alongside people experiencing poverty, housing instability, or other systemic
barriers
• Comfort and competence engaging directly with marginalized populations in an authentic, trauma-
informed, and non-judgmental manner
• Familiarity with Chicago-area social service resources and referral systems
• Strong written communication skills, with demonstrated ability to produce clear, accurate reports,
case notes, and grant-related documentation
• Strong verbal communication skills; ability to engage, motivate, and build relationships with a wide
range of stakeholders including participants, partners, employers, and funders
• High attention to detail and comfort with data management and reporting systems
• Ability to work collaboratively within a team that includes individuals with varied professional,
educational, and lived-experience backgrounds

Logistics
• Some local travel for meetings and site visits is required
• Must be able to navigate public transportation throughout the greater Chicago area, or possess a
valid driver’s license