Key Responsibilities
Request current Person-Centered Service Plans (PCSPs) and verify that required PCSPs are received, current, and maintained in each member's file.
Ensure each member's authorized goals are accurately entered into SpokeChoice and communicate/explain the goals to assigned providers so they understand the supports and activities expected under the PCSP.
Monitor authorized service-hour utilization. Train, assist, and remind providers who are not using their available hours appropriately so authorized services are not unnecessarily left unused.
Verify that guardians review and approve provider service hours on time; promptly follow up with guardians when approvals are pending or missed.
Coordinate, complete, schedule, and/or assign required home visits and PCSP meetings, and ensure related documentation is completed and filed.
Provide operational and administrative assistance to the Program Manager on assigned and as-needed tasks.
Assist with provider onboarding, including coordination, documentation follow-up, system setup support, and communication as assigned.
Provide oversight and follow-up for Case Manager task completion, including home visits, PCSP-related responsibilities, required documentation, and other assigned duties. Escalate incomplete or overdue items to the Program Manager.
Maintain accurate, timely, and confidential records in company systems and member/provider files.
Complete other reasonable duties and special projects as assigned by management.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- Fluent in English.
- Proven experience in program coordination or a related role.
- Strong organizational and project management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office, Excel, and project management tools.
- Ability to work independently and as part of a team.
- Strong problem-solving and decision-making skills.
Benefits:
- Competitive salary
- Professional development opportunities
- A supportive and inclusive work environment
If you are passionate about driving positive change, have strong coordination skills, and thrive in a dynamic environment, we'd welcome your application for the Program Coordinator position at Source of Hope LLC. Join our team and help advance our mission to make a difference in the community.
www.sourceofhopellc.com
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