Program Coordinator, Drug User Health Program

Under the supervision of the Program Manager, the Program Coordinator facilitates the day to day operations of harm reduction services at Access: Drug User Health (Access). On-site services include: syringe exchange, drop-in services, Community Advisory Board (CAB) meetings, naloxone distribution, health education and advisories, education on area resources, harm reduction supply distribution, risk reduction counseling, referrals to support services such as the clinic, MAT treatment, TFI survey opportunities, and other essential support services. The Program Coordinator will partner with the Program Manager to ensure progress towards program deliverables, site safety, client satisfaction, the use of data to inform decisions, and service coordination.

Primary Responsibilities:

Facilitate daily operations of program services (20%)

• Assist in coordinating the daily operations of the Access exchange site at Green Street including: syringe exchange services, materials data and demographic collection, maintaining the drop-in, and health navigation to other support services.
• Alongside Program Manager, facilitate planning for staffing coverage, outreach planning, opening/closing duties, availability of risk reduction supplies & information, client service coordination, and general cleanliness of the space.
• Lead on updating hard copy and electronic client education and service marketing materials as needed
• Monitor exchange space, supply rooms, and client bathroom for safety. Assist in developing protocols for these spaces.
• Work with the Program Manager to assist with inventory management including conducting weekly supply inventory, supply rotation and organization, and proper supply storage in accordance with Joint Commission standards.
• Assist Program Manager with onboarding activities for new staff and coordinate and communicate with volunteers
• Provide oversight for data entry procedures to help ensure data is entered in an accurate, complete, and timely manner.
• Assist Program Manager with data collection, reporting, analysis, and data driven program development/improvement.

Facilitate program development activities (20%)

• In partnership with Program Manager, implement activities to improve community engagement via community advisory boards, client feedback systems, etc
• Become a subject matter expert in program KPIs and, in partnership with program leaders, develop programmatic priorities based on internal and external public health data
• Maintain and develop resources and materials for people who inject drugs (PWID) living with or at risk for HIV/AIDS and Hepatitis C, with a concentration on active substance users, homeless individuals, sex workers, transgender women, and re-entry populations.

Provide direct services and care to clients (60%)

• Support the syringe exchange/drop in space by working with clients to provide safe use supplies, risk reduction counseling, naloxone distribution and education, and infectious disease testing/linkage to treatment
• Participate in client outreach activities as needed
• Provide training to clients on overdose prevention and how to use Naloxone to reverse an overdose.
• Directly respond and support other ACCESS staff with client interactions, including overdose response, crisis and de-escalation interventions, and complex health navigation activities.
• Work alongside Program Manager in maintaining a safe environment for clients and staff, maintaining a record of disciplinary actions as needed, including providing warnings to clients who act outside of our stated community guidelines, as well as post-suspension re-entry conversations.

Meet agency participatory expectations

• Adhere to all agency and departmental policies and procedures
• Attend program, department and agency meetings and trainings
• Participate in quality assessment and improvement activities as requested, including Joint Commission accreditation and workflow planning
• Adhere to the highest principles of client confidentiality
• Adhere to established safety policies, procedures and precautions
• Enforce agency’s policies and clinical procedures, including safety and crisis procedures.
• Attend all required meetings, in-services and professional trainings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

Perform related duties and projects as assigned

• Bachelor’s degree in related field with 2 years of related work experience
• Experience developing and disseminating health information and materials
• Ability to provide non-judgmental, person-centered, and trauma-informed counseling.
• Strong organizational, interpersonal, written and verbal communication skills.
• Proficient in Microsoft office and experience with electronic data collection.
• Self-directed, motivated and flexible with the ability to work independently and as part of a team.
• Ability and willingness to respond to medical and behavioral health crises within program purview.
• Proven problem solver with ability to manage multiple priorities required

Preferred Qualifications

• Masters degree in related field including public health, epidemiology, health sciences, or social work preferred
• Previous experience coordinating the work of volunteers and/or interns strongly preferred.
• Demonstrated experience using data to drive programmatic trajectories
• Strong knowledge of harm reduction and opioid overdose prevention strategies.
• Significant knowledge of health-related social issues faced by people who use drugs.
• Experience with EPIC or RedCAP
• Experience as a team-leader a plus.
• Experience conducting trainings and facilitating support and educational groups
• Candidates with lived experience are encouraged to apply.

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

• Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure.
• Work may involve exposure to loud noise, strong odors, and emotionally liable individuals.
• Typically moderate physical activity requiring handling average-weight objects up to 15-30 pounds.
• May work with blood and other body fluids and could be exposed to pathogens and will require safety training
• Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
• Sit at a computer station for extended periods of time
• Ability to keyboard for extended periods of time

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.