Program Coordinator - IT Demand Management

Permanent

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

Where you’ll be:

This position will be based at our Corporate Headquarters located in Charlotte, NC.

About the Role:

The Program Coordinator – IT Demand Planning plays a key role in managing the intake, prioritization, and execution tracking of IT demands across the North American business. This role partners with business and IT stakeholders to ensure requests are clearly defined, properly prioritized, and delivered efficiently. By coordinating cross‑functional teams, monitoring dependencies, and maintaining visibility into demand pipelines, this position helps ensure alignment between business needs and IT delivery while driving consistency and continuous improvement in demand management processes.

Key Responsibilities:

• Coordinate intake, scoping, and tracking of IT enhancement requests across Sales, Supply Chain, Finance, Data & Analytics, and IT

• Manage and maintain visibility into the demand backlog, including prioritization, status tracking, and delivery sequencing

• Identify and track cross‑functional dependencies, resource impacts, and key action items to support successful execution

• Partner with business and IT teams to support backlog grooming and demand prioritization processes

• Track vendor‑delivered work to ensure alignment with approved priorities, timelines, and capacity utilization

• Monitor active demand pipelines, highlighting risks, blockers, and opportunities to stakeholders

• Facilitate communication and coordination across teams to drive timely resolution of issues and project delivery

• Provide project coordination support for high‑priority initiatives, ensuring progress against scope, timelines, and objectives

• Support continuous improvement of demand intake, governance, and tracking processes

• Assist with training and adoption of tools and processes, including ServiceNow and reporting frameworks

Minimum Qualifications:

• Bachelor’s degree required

• 3+ years of experience in project coordination, program coordination, or IT demand/project support

• Familiarity with project management principles and PMI terminology

• Strong proficiency in Microsoft Office tools (Excel, PowerPoint, Word)

• Proven ability to collaborate effectively across cross‑functional business and IT teams

• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment

• Excellent communication skills, with the ability to work across technical and non‑technical stakeholders

Preferred Qualifications:

• Experience with ServiceNow or similar demand/project tracking tools

• Familiarity with Agile methodologies and IT delivery environments

• Experience supporting IT programs or demand management processes

• Exposure to SAP environments or SDLC processes

• Strong attention to detail with a proactive and ownership‑driven mindset

Benefits include:

• Flexible work hours/hybrid work environment (80/20)

• Medical, dental, vision and life insurance

• Competitive holiday and vacation time off program

• Retirement Savings Plan (401(k)) with relevant company contribution.

• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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