Program Coordinator - New Day Recovery

Make a Difference. Lead with Purpose. Grow with Us.

SVCHS is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, affordable healthcare to the diverse communities of Bristol and surrounding areas. We are seeking a Program Coordinator to join our New Day Recovery - Bristol team and support our mission of improving health and wellness in Southwest Virginia.

About the Role

Southwest Virginia Community Health Systems is seeking a highly organized, mission-driven Program Coordinator to support operations at New Day Recovery (NDR), our substance use disorder (SUD) treatment program. This role combines behavioral health program support, front-office coordination, compliance oversight, and administrative leadership to ensure efficient and safe service delivery.

The Program Coordinator plays a critical role in patient access, referral coordination, scheduling, insurance verification, data management, and day-to-day site operations. This position ensures effective communication across the treatment team while maintaining compliance with organizational policies and regulatory requirements.

This is an ideal opportunity for a healthcare professional with experience in behavioral health, SUD programs, medical office operations, or healthcare administration who thrives in a structured, patient-centered environment. Join a team that is setting the standard for integrated care in Southwest Virginia.

Key Responsibilities

Program & Operations Coordination

• Coordinate schedules for program staff and treatment team members
• Manage timekeeping, PTO requests, and staff coverage to maintain operational continuity
• Oversee daily site operations to ensure efficient and safe patient flow
• Conduct required site safety drills and meetings
• Ensure compliance with organizational policies and external regulatory requirements
• Monitor and ensure completion of critical incident reporting and required notifications

Patient Access & Front Office Support

• Provide front office check-in and check-out services
• Schedule patients individually and manage program calendars
• Coordinate with referral sources and individuals seeking services to ensure timely treatment access
• Respond to patient inquiries and concerns professionally and promptly
• Ensure smooth communication between patients and treatment team members

Insurance, Billing & Financial Oversight

• Verify insurance and coordinate billing information between patients and the billing department
• Collect and manage patient payments when applicable
• Maintain petty cash, cash drawer, and financial logs in accordance with policy

Data & Administrative Support

• Collect, enter, and maintain accurate patient data
• Ensure effective documentation and information flow within the program
• Maintain adequate supplies and resources for program operations
• Provide general office administration support
• Perform other duties as assigned in support of program and organizational goals

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred in healthcare administration, behavioral health, or related field)
• Strong organizational and time management skills
• Experience with scheduling systems and electronic health records (EHR)
• Knowledge of insurance verification and healthcare billing processes
• Ability to manage confidential information in compliance with HIPAA
• Strong interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced clinical environment

Preferred Experience

• Experience working in SUD treatment or MAT programs
• Familiarity with compliance standards applicable to behavioral health programs
• Experience handling cash management and financial reconciliation
• Supervisory or operational coordination experience

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Equal Employment Opportunity & E-Verify Statement

Southwest Virginia Community Health Systems, Inc. is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law.

Southwest Virginia Community Health Systems participates in the E-Verify program. All newly hired employees are required to complete Form I-9 and will have their employment eligibility verified through E-Verify in accordance with federal law.

In compliance with the Immigration Reform and Control Act of 1986, all individuals hired must provide documentation establishing identity and authorization to work in the United States. SVCHS does not use E-Verify to pre-screen applicants and will not take adverse action against an individual based solely on tentative non-confirmation results.

Applicants requiring assistance with the application process due to a disability may contact Human Resources for support.